Topic 1: Exam Pool A
A new project manager is planning an information security project for a company that resides in different countries. What is the first step the project manager should take to gather customer requirements?
A. Conduct a stakeholder analysis to identify how regional policies may influence needs
B. Request relevant stakeholders to conduct an analysis and reach consensus independently
C. Conduct a project scope review workshop with relevant stakeholders.
D. Conduct project planning meetings in one location with relevant stakeholders
While developing a new product, a key stakeholder expresses concern about insufficient information on product feature requirements. The product team disagrees and mentions that detailed requirements have been provided.
What should the project manager do to handle this situation?
A. Organize a discussion with the product team to clarify the missing information.
B. Redirect the stakeholder to discuss this request with the functional manager.
C. Record the new requirements and ask the product team to develop them.
D. Conduct new risk and scope analyses, identifying the missing information
The vendor for a new IT data center project failed to follow the required cabling standards as stated in the requirements specification. The infrastructure manager and vendor were involved in an argument about the issue.
What should the project manager do to resolve and prevent additional arguments?
A. Monitor the interactions between the vendor and infrastructure manager going forward.
B. Host a meeting with the vendor and infrastructure manager to help resolve their disagreement.
C. Escalate the issue to the sponsor so appropriate action can be taken
D. Instruct the vendor to correct the problem without additional arguments.
At the closing phase of the project the project manager sends the completion reports to the client as a formal written document, indicating that the contract has been completed The client refuses to approve the document since the defect rate is 0.1%. The project manager insists that it is an acceptable rate as the standard defect rate of the industry is 0.15%.
What should have been done to avoid this situation?
A. The acceptance criteria should have been properly defined in the contract
B. The client requirements should have been clearly defined in the contract
C. The Manage Quality process should have been appropriately conducted
D. The project manager should have reviewed the standard industry defect rate
During a project's planning session, the project team discussed selecting the required
information to be included in the monthly progress report This report will be produced in the
Executing and Monitor and Controlling phases and will be used when communicating
project progress to the client
Match the scenario on the left with the action on the right.
A team member has indicated their user story will not be finished until the end of the iteration as their functional manager has requested they assist in resolving a high-priority production issue. What should the project manager do?
A. Discuss with the product owner that the user story will not be completed this iteration.
B. Meet with the team member's functional manager to try to remove the impediment.
C. Tell the project team member not to work on the production issue and to inform their manager.
D. Escalate the issue to the project sponsor to resolve and adjust the project burndown chart.
During a meeting to define project scope a stakeholder tells the project manager that the main requested feature in the contract is not applicable, and this is documented m the lessons learned. What should the project manager do?
A. Check with the team to learn what can be done, and consult an expert
B. Ask the sponsor to close the project and pay the contracted penalty.
C. Check that this information was documented correctly
D. Meet with the sponsor to ask for their support
The business manager and the product owner are requesting a more flexible way to incorporate changes into the product baseline They are concerned about losing time to market with respect to other vendors.
What should the project manager do?
A. Review the assumption log and project management plan for changes.
B. Identify adequate change management tools to conduct the project
C. Establish a change control board (CCB) with key stakeholders.
D. Allow key stakeholders to make some changes to deliver the product faster
According to a new product development process, the marketing department will begin
adding business and user requirements directly into agile project documents. Drag the
product information on the left to the correct documents on the right
On a transformational project, the project manager is confronted with resistance from the stakeholders. To overcome this and gain acceptance of the change, what should the project manager do first?
A. Escalate the issue to the project sponsor.
B. Review the stakeholder engagement plan.
C. Update the issue log.
D. Neutralize the negative stakeholders.
Due to delays on some activities one of the project team members has increased the scope without any approval What should the project manager do next?
A. Remove the changes to match the original requirements.
B. Add team members to the project to avoid more schedule delays.
C. Evaluate the impacts of the changes that were made to the project
D. Update project documentation with the new scope
A project manager created a contingency plan associated with a risk. The risk was realized,but the client insists on using a new workaround instead The requested workaround will introduce delays and require additional budget What should the project manager do?
A. Request to use the management reserve to keep the schedule
B. Mitigate risks associated with the workaround to avoid project delays
C. Proceed with the approved risk response plan.
D. Discuss the options with the client as part of the change control process
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