Topic 1: Exam Pool A
A project manager for a government organization often deals with stakeholder engagement
issues Drag the interpersonal skill the project manager should use on t he left to the correct
situation on the right
A senior business stakeholder with many years of experience is pressuring an agile team to deliver most of the promised functionality to the customer 18 months in the future as opposed to multiple, incremental deliveries over the course of the 18 months What should the project lead do next?
A. Schedule meetings with the customer to determine their ability to support multiple incremental deliveries
B. Work with the agile team to schedule the incremental deliveries to enable deliveryof business value sooner to the customer.
C. Work with the stakeholder to understand what the concerns are while at the same time conveying the benefits of incremental deliveries
D. Provide details of the concern to the agile team and adjust their goals and release plans to conform to the stakeholder's request.
During the closing process, the project manager learns that one deliverable is not meeting customer expectations How should the project manager proceed?
A. Ask the customer to issue a change request with the information to analyze and provide a solution.
B. Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
C. Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
D. Contact the project sponsor and ask for help in negotiating the closing of the project with the customer
A company just started managing a project using an agile approach Due to this change the
general manager is worried about the scope definition process for upcoming projects
What should the project manager do to ensure the project scope is completely defined?
A. Meet with the general manager and convince them to return to using predictive approaches to avoid any risk.
B. Ask for a budget increase to implement a double-check process to ensure every business need is included in the requirements
C. Help sponsors and stakeholders craft the product vision, and bring the team and product owner together to clarify expectations
D. Ask the general manager to review every requirement to ensure all projects will deliver the requested products
A project manager has been asked to lead a project. The performing organization does not
have a project management office (PMO) or formal governance policies procedures, and
guidelines for this type of project
What should the project manager do first to determine a governance approach for the
project?
A. Consult a subject matter expert (SME) as to the best governance policies, procedures, and guidelines to be used by the project
B. Consult with team members and stakeholders to determine whether the organization has any informal governance policies procedures, and guidelines
C. Choose either a predictive or agile framework best suited to the nature of the project, and use this framework as the basis for project governance policies, procedures, and guidelines
D. Coach the self-managing team to produce tailored governance policies, procedures and guidelines for the project
During the execution of a maintenance project the contractor submits an offer for additional
work The project manager realizes that the activities billed are included in the initial scope
of work.
What should the project manager do next in this situation?
A. Review the project scope and negotiate with the contractor
B. Refuse the offer as it is included in the initial project scope
C. Review the project costs and communicate this to the project sponsor
D. Submit a change request to approve the offer
A project manager is leading a large-scale project that involves 70 stakeholders The project
manager has heard various comments and expectations from the customers, some of
which are contradictory Consequently, some requirements are not clear.
What should the project manager do to build consensus regarding the requirements?
A. Escalate the issue to the management team for their review and guidance
B. Create a survey template to collect feedback from stakeholders to reach an agreement
C. Organize a face-to-face meeting with all stakeholders to understand their interests and concerns.
D. Leverage expert judgment to determine the requirements that should be considered
The city has decided to build a new tram station The project will include various
approaches The construction and infrastructure work will be accomplished using a
predictive life cycle while software will be developed using an iterative life cycle Some
neighbors are resisting the project have been asking the mayor to stop the project, and are
threatening legal action
What two actions should the project manager take'? (Choose two)
A. Discuss with the construction team alternatives on moving the new train station to another location.
B. Publish information on the city’s website about the benefits that the new tram station will bring
C. Have a meeting with the mayor and explain the importance of the new train station to the city.
D. Conduct regular meetings with the neighbors to get their buy-in for the project
E. Register this situation as a risk and develop a mitigation plan
The project manager of an agile project has been asked to reduce the budget by 30%
Since this is a small project team, the budget is primarily allocated to resources
What strategy should the project manager use in order to keep delivering value in a
restricted environment?
A. Reduce the project staff and adjust the scope and timelines accordingly in support of the budget reduction.
B. Balance the project team in order to accommodate the budget challenges, and provide training to mitigate the risk of low performance
C. Prioritize the product backlog looking for high business value and low effort, and adjust the project budget and staffing to account for those items.
D. Restrict the project scope only to basic critical features and run the project with the current staffing level until all of the budget is consumed
A new project manager was assigned to a project during implementation. The project
manager realized that new tax policies are creating a risk for a cost overrun by 25% The
project manager updated the risk register and kept the project running as normal The CEO
has announced that the project could be cancelled since the acceptable cost overrun is
only 20%. The project manager was quite surprised as this was new information.
What should the project manager have done to avoid this?
A. Ensured the risk tolerance of the company was property updated
B. Implemented the communications management plan properly
C. Implemented the stakeholder engagement plan correctly.
D. Provided a proper risk response
A project manager is assigned to a project within a program. The high-level requirements of
the project are known, but the priorities of some of the requirements are uncertain as they
are interdependent on some other pipeline projects within the program.
How should the project manager prepare for the next steps of the project?
A. Escalate to the management team to increase the timeline based on the complexity of the project
B. Wait for the other project estimates before planning the schedule
C. Prioritize and estimate the milestones for the high-level requirements based on historical data
D. Ask the project management office (PMO) to estimate the tasks for all the projects and share the project management plan
The product owner decides to launch a product after a couple of releases knowing that the
minimum viable product (MVP) lacks some features One of the key stakeholders the
marketing vice president is not happy with the results and questioned the release decision.
What should the project manager do?
A. Support the product owner's decision and seek better alignment with this stakeholder in order to avoid this type of issue in the future
B. Coach the team on the decision-making process, assuming a risk-averse strategy towards product releasing
C. Assume the responsibility for product releases making the final call on when something is ready for customer launch
D. Escalate the issue to the sponsor questioning the authority of the key stakeholder regarding the product launch decision
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