What is the difference between a Ul Policy and Data Policy?
A.
Data Policies run only after Ul Policies run successfully
B.
Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies
are used for form interactions
C.
Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into
Data Policies
D.
Data Policies run when data is entered through the form, by an Import Set or by web
services, while Ul Policies are set only by web services
Data Policies run when data is entered through the form, by an Import Set or by web
services, while Ul Policies are set only by web services
What is a key difference between Reporting and Performance Analytics?
A.
Performance Analytics contains snapshots of data taken over time; Reporting shows
only the data as it is, at the moment the report is run
B.
Performance Analytics can show trends; Reports cannot.
C.
Reports can be run on a scheduled basis; Performance Analytics cannot
D.
Performance Analytics data can be published to Dashboards; Reports cannot
E.
Performance Analytics shows KPIs; Reporting does not.
Performance Analytics can show trends; Reports cannot.
What is a Dictionary Override?
A.
A Dictionary Override is an incoming customer update in an Update Set which applies to
the same objects as a newer local customer update
B.
A Dictionary Override is the addition, modification, or removal of anything that could
have an effect on IT services
C.
A Dictionary Override is a task within a workflow that requests an action before the
workflow can continue
D.
A Dictionary Override sets field properties in extended tables
A Dictionary Override sets field properties in extended tables
ServiceNow is a single-instance, multiple tenant architecture?
A.
True
B.
False
False
What do you activate when you want to add applications or functionality within your
development instance?
A.
App Package
B.
Updated Pack
C.
Patch
D.
Plugin
E.
App Updated Set
Plugin
Reference: https://docs.servicenow.com/bundle/rome-platformadministration/
page/administer/plugins/concept/c_ServiceNowPlugins.html
When testing a catalog item, having a manager approval flows, which of these best
practices would you follow? (Choose three.)
A.
Make sure the latest flows are activated.
B.
Use the instance Incognito setting to quickly toggle between requester and approver
C.
Impersonate the requester to ensure the form works
D.
Make sure the requester's user record has a manager specified
E.
Create and select your Testing Update Set, before starting the test cases
F.
Use your Admin account, so you can approve the items quickly
Make sure the requester's user record has a manager specified
Create and select your Testing Update Set, before starting the test cases
Use your Admin account, so you can approve the items quickly
What is the name of the conversational bot platform that provides assistance to help users
obtain information, make decisions, and perform common tasks?
A.
Answer Agent
B.
live Feed
C.
Virtual Agent
D.
Connect Chat
Virtual Agent
If a knowledge base has no access details specified, what users are able to read articles in
that knowledge base?
A.
itil users
B.
Any user with an article's permalink
C.
Any active user
D.
No users
E.
Users with kb_user role
Any active user
Reference:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654
How are local flow variables accessed in the Flow Designer Data panel?
A.
As newly generated icons
B.
As scratchpad variables
C.
As new tabs
D.
As data pills
As data pills
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose
four.)
A.
Group members can choose their tasks from My Groups Work
B.
Groups can assign tasks to users based on on-call schedules
C.
Site support members can pick tasks, based on Location
D.
Groups can assign tasks to users based on skills
E.
Group members can avoid tasks, which are nearing SLA breach
F.
Groups can assign tasks to users based on availability
Groups can assign tasks to users based on on-call schedules
Site support members can pick tasks, based on Location
Groups can assign tasks to users based on skills
Groups can assign tasks to users based on availability
When searching using the App Navigator search field, what can be returned? (Choose
four.)
A.
Names of Applications and Modules
B.
Names of Modules
C.
Names of Applications
D.
Favorites
E.
History Records
F.
Titles of Dashboard Gauges
Names of Applications and Modules
Names of Modules
Names of Applications
Favorites
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
A.
Most recent update
B.
Popularity
C.
Relevancy
D.
Manager assignment
E.
Number of views
Most recent update
Relevancy
Number of views
| Page 9 out of 21 Pages |
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| CSA Practice Test Home |
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