Free CSA Practice Test Questions 2026

242 Questions


Last Updated On : 13-Mar-2026


Each knowledge bases can have unique lifecycle workflows, user criteria, category
structures, and management assignments.


A.

True


B.

False





A.
  

True



What kind of data can Import Sets use to populate tables in ServiceNow?


A.

CSS, SOAP, and Excel


B.

XML. CSV, and Excel


C.

SOAP, REST, and XML


D.

XML, SOAP, and CSS





B.
  

XML. CSV, and Excel



https://docs.servicenow.com/bundle/orlando-platformadministration/
page/administer/import-sets/concept/c_ImportDataUsingImportSets.html

What is the difference between UI Policy and UI Action?


A.

UI Action can make fields read-only, mandatory, or hidden. while UI Policy can make a
save button visible for appropriate users.


B.

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a
save button visible for appropriate users.





B.
  

UI Policy can make fields read-only, mandatory, or hidden. while UI Action can make a
save button visible for appropriate users.



What is the most common role that has access to almost all platform features, functions,
and data?


A.

Security Admin [security_admin]


B.

Sys Admin [sys_admin]


C.

Admin [sn_admin]
 


D.

System Administrator [admin]


E.

Base Admin [base_admin]





C.
  

Admin [sn_admin]
 



https://developer.servicenow.com/dev.do#!/guides/quebec/nowplatform/glossary/developer-glossary 

Which one of the following statements describes the contents of the Configuration
Management Database (CMDB)?


A.

The CMDB contains data about tangible and intangible business assets


B.

The CMDB contains the Business Rules that direct the intangible, configurable assets
used by a company


C.

The CMDB archives all Service Management PaaS equipment metadata and usage
statistics


D.

The CMDB contains ITIL process data pertaining to configuration items





A.
  

The CMDB contains data about tangible and intangible business assets



Which plugin allows users to install multiple applications, application-customizations. or
plugins at once?


A.

Application Integration and Plugin Delivery (A1PD) SpokeBatch Install


B.

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install


C.

Multiple Integration and Process Delivery (MIPD) SpokeBatch Install


D.

Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install





B.
  

Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install



What is a characteristic of importing data into ServiceNow? 


A.


An existing Transform Map can be used one time on the same import set


B.

Coalesce fields are used only after running Transform


C.

Any user can manage and set up import sets


D.

An existing Transform Map can be used multiple times on the same import set





D.
  

An existing Transform Map can be used multiple times on the same import set



Which tool is used to define relationships between fields in an import set table and a target
table?


A.

 Transform Schema


B.

Schema Map
 


C.

Dictionary Map


D.

Transform Map


E.

Field Transformer


F.

Import Designer





D.
  

Transform Map



https://docs.servicenow.com/bundle/rome-platformadministration/page/administer/import-sets/concept/c_ImportSetsKeyConcepts.html 

Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem]
tables?


A.

Task [task]


B.

Assignment [assignment]


C.

Service [service]


D.

Workflow [workflow]





A.
  

Task [task]



Which type of tables may be extended by other tables, but do not extend another table?


A.

Base Tables


B.

Core Tables


C.

Extended Tables


D.

Custom Tables





A.
  

Base Tables



Access Control rules may be defined with which of the following permission requirements?
(Choose three.)


A.

Roles


B.

Conditional Expressions


C.

Assignment Rules


D.

Scripts


E.

User Criteria


F.

Groups





A.
  

Roles



B.
  

Conditional Expressions



D.
  

Scripts



What is a quick way to create a report from a list view?


A.

 Click on filter breadcrumb, drag and drop on the Report > Create New module


B.

Click Funnel, define filter conditions, click Create Report


C.

Click Context Menu, select Create Report


D.

Apply filter, right click on column header, select Bar Chart


E.

Apply filter, right click on column header, select Create Report 





B.
  

Click Funnel, define filter conditions, click Create Report



 https://ut.service-now.com/sp?id=kb_article&number=KB0014148


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