Free CSA Practice Test Questions 2026

What feature can track the amount of time that a task has been open, to ensure that tasks
are completed within an allotted time?

A.

Task Escalation Clock

B.

Service Level Agreements

C.

Inactivity Monitor

D.

Response Time Clock

E.

Business Time Remaining 

What are the steps for applying an update set to an instance?

A.

Retrieve, Preview, Commit

B.

Specify, Transform, Apply

C.

Retrieve, Assess, Apply
 

D.

Get, Test, Push

E.

Pull, Review, Push

Which one of the following is an accurate list of changes that are captured in an Update Set?

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A.

They run behind the scenes.

B.

They are the building blocks.

C.

They are optional.

D.

They provide options.

What is the best practice related to using the Default Update Set for moving customizations
between instances?

A.

Merge Default update sets before moving between instances

B.

Submit Default update set to application repository

C.

You should not use the Default Update sets for moving between instances

D.

Keep Default update set to maximum of 20 records, for troubleshooting purposes

Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A.

Avoid using the Default Update set as an Update Set for moving customizations from
instance to instance

B.

Before moving customizations from instance to instance with Update Sets, ensure that
both instances are different versions

C.

Use the Baseline Update Set to store the contents of items after they are changed the
first time

D.

Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is
applied to another instance 

How is the Event Log different from the Event Registry?

A.

Event Log contains generated Events, the Event Registry is a table of Event definitions

B.

Event Log is formatted in the Log style, the Event Registry displays different fields

C.

Event Log lists Events that were triggered by integrations, the Event Registry lists the
Events that were triggered during the day (24-hour period)

D.

Event Log is the same as the Event Registry

What are two ways to generate an Event? (Choose two.)

A.

Business Rule

B.

Workflow
 

C.

Log entry

D.

Knowledge article publication

Which ServiceNow capability allows you to provide knowledge articles, via a conversational
messaging interface?

A.

Agent Assist

B.

Virtual Agent

C.

Now Messenger

D.

Connect Agent

Access Control rules are applied to a specific table, like the Incident table. What is the
object name for a rule that is specific to the Incident table and the Major Incident field?

A.

Incident.Major_Incident

B.

incident=>major_incident

C.

incident<=>major_incident
 

D.

incident||major_incident

E.

incident.major_incident

Which term best describes something that is created, has worked performed upon it, and is
eventually moved to a state of closed?

A.

report

B.

workflow

C.

event

D.

task 

Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A.

onSubmit

B.

onUpdate

C.

onCellEdit

D.

onLoad

E.

onEdit

F.

onChange

G.

onSave