Free CSA Practice Test Questions 2026

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and
platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple
configuration strategies.
What resource do these statements describe?

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL) 

Which ServiceNow resource is a framework that ensures the data your ServiceNow
application requires maps correctly to the appropriate CMDB tables?

A.

Common Service Data Model (CSDM)

B.

Service Mapping Utility (SMU)

C.

Service Schema Map (SSM)

D.

CMDB Class Manager (CMDBCM)

E.

CI Class Manager (CICM) 

What is the purpose of the Event Registry?

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script 

Which of the following protects applications by identifying and restricting access to
available files and data?

A.

Application Configuration

B.

Verbose Log

C.

Access Control Rules

D.

Application Scope 

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A.

A metric is a report gauge used on homepages to display real-time data

B.

A metric is a time measurement used to report the effectiveness of workflows and SLAs

C.

A metric is used to measure and evaluate the effectiveness of IT service management processes

D.

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. 

Which one of the following modules can be used to view field settings for a table?

A.

Tables & Columns

B.

Access Control

C.

Columns and Fields 

D.

Tables and Fields 

What is the purpose of flagging an article in a knowledge base?

A.

To mark an article to read later.
 

B.

Allow a user to submit feedback about an article

C.

Reporting an error

Table Access Control rules are processed in the following order:

A.

any table name (wildcard), parent table name, table name
 

B.

table name, parent table name, any table name (wildcard)

C.

parent table name, table name, any table name (wildcard)

D.

any table name (wildcard), table name, parent table name

A group is stored in which table?

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

A.

Scenario Dashboard

B.

CI Use Case Modeler

C.

CMDB Use Case Modeler

E.

Common Service Data Model (CSDM) product view

After finishing your work on High Security Settings, what do you do to return to normaladmin security levels?

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set
 

E.

End Impersonation