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Free 500-443 Practice Test Questions 2026

60 Questions


Last Updated On : 20-May-2026


Facing the Advanced Administration and Reporting of Contact Center Enterprise(CCEAAR) exam in 2026 is challenging, but preparing with the right tools makes all the difference. Our 500-443 practice test isn't just another set of questions. It's your strategic advantage for conquering the certification. Candidates who complete our 500-443 practice questions are approximately 35% more likely to pass the exam on their first attempt compared to those who study without realistic Advanced Administration and Reporting of Contact Center Enterprise(CCEAAR) practice exam. This isn't coincidence. It's the power of effective preparation.

In PCCE 12k, what are two options to manage payloads? (Choose two.)


A. a custom payload is created during the installation


B. ECC Variables where Default Payload is the only option and all new ECC Variables are automatically added to the Custom Payload


C. delete the default payload and rebuild with the same members


D. ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload


E. a default payload is created during the installation





D.   ECC Variables where Custom payloads are added and new ECC Variables must be manually assigned to the appropriate payload

E.   a default payload is created during the installation

Which two data sources are created in CUIC by default once the installation is completed?
(Choose two.)


A. CUIC Data Source


B. Live Data Streaming Data Source


C. Real-Time Streaming Source


D. HDS Data Source


E. CVP Reporting Data Source





A.   CUIC Data Source

B.   Live Data Streaming Data Source

Which two roles does the CUIC play in UCCE/PCCE? (Choose two.)


A. web-based reporting platform


B. real-time data reporting


C. log collection tool for PCCE


D. completes configuration changes on PCCE


E. SSH Server for SFTP





A.   web-based reporting platform

B.   real-time data reporting

What should a Call Type be mapped to for successful call routing?


A. Routing Client


B. Scheduled Script


C. Dialed numbed


D. Default Label





A.   Routing Client

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)


A. Clear the database for duplicates.


B. Restart the Tomcat service on SQL Server.


C. Install a compatible ODBC driver.


D. Add the JNDI Context configuration.


E. On an SQL Server, create an SQL user for JNDI reference.





C.   Install a compatible ODBC driver.

D.   Add the JNDI Context configuration.

On which server is the Bulk Import Tool run?


A. Primary Administration


B. Administrator Client


C. HDS-DDS


D. Primary Administration and Data Server





A.   Primary Administration

What are two descriptions about web page accesses for a CUIC user or administrator?
(Choose two.)


A. The "Admin* page or OAMP site is used for the daily "admin.'


B. The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.


C. The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.


D. There is a limited view of activities based on agent size.


E. The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.





B.   The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.

E.   The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

What is a distinction between Packaged CCE and Unified CCE, specifically regarding call transfers?


A. CCE deployments support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but PCCE does not


B. Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.


C. PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller (NIC), but CCE does not.


D. Neither CCE nor PCCE deployments continue to support traditional Pre-Routing Call Flows facilitated via the Network Interface Controller





B.   Transfers that require Service Provider interaction via the NIC is supported by a PCCE Deployment in a 2K deployment model only.

What are two ways to access the Bulk Import Tool? (Choose two.)


A. SPOG


B. CUCM


C. Bulk Import Webpage


D. CCE Web Administration


E. ICMDBA





A.   SPOG

C.   Bulk Import Webpage

What are the two required parameters to increase the default logout timer in Mobile Agent nailed connection mode in CUCM? (Choose two.)


A. Enable the timer entirely.


B. Increase the Maximum Call Duration Timer setting.


C. Disable the timer entirely.


D. Increase the agent logout setting.


E. Enable the timer partially.





A.   Enable the timer entirely.

B.   Increase the Maximum Call Duration Timer setting.

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)


A. The WB will check if a media server is set up or not.


B. The WB will drop the call.


C. The WB will ask the ICM script for instruction.


D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB


E. It invokes a comprehensive application in the Virtual Voice Browser.





C.   The WB will ask the ICM script for instruction.

D.   The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

Which two call transfers are supported in PCCE Deployments? (Choose two.)


A. SRTP Refer


B. Release VXML Trunk Transfer


C. CCE Managed Transfer


D. CUCM Destination Transfer


E. SIP Refer





C.   CCE Managed Transfer

E.   SIP Refer


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