At the end of a class, Internet access becomes unavailable. The client provides an online
evaluation form for each class. Each learner is required to fill out an evaluation of the
course. Which of the following should the instructor do to fulfill the client's requirements?

A.

Contact the IT staff to determine when the Internet connection will be available.

B.

Ask the learners to complete the evaluation form after returning to their desks.

C.

Submit in the post-class report why evaluations were not complete.

D.

Provide paper copies of the online evaluation to the learners.

An instructor wants to demonstrate a technical topic that requires a certain procedure.
Which of the following is the BEST way to achieve this?

A.

Have the learners brainstorm ideas on the topic.

B.

Have the learners role play the topic.

C.

Hold an open discussion on the topic.

D.

Show the learners via a desktop sharing demonstration.

Prior to a course an instructor remembers that learners always challenge a topic's technical
accuracy. Which of the following actions should the instructor take in order to avoid this?

A.

Allow the learners to decide on a resolution.

B.

Omit the topic from the course.

C.

Tell the learners that controversy on this topic is normal

D.

Produce authoritative references.

An instructor is facilitating a week long course. It has become clear to the instructor that the
majority of the learners lack motivation, evident by their lack of effort and willingness to
contribute when prompted. Which of the following would BEST provide the learners
assistance to achieve success? (Select TWO).

A.

The instructor should incorporate more visual aids during instruction in order to improve
the level of interest.

B.

The instructor should encourage the learners to repeat the course when they are ready
to participate.

C.

The instructor should schedule a meeting with each individual learner to discuss the lack
of effort,

D.

The instructor should adjust the instructional approach to better meet the learner
backgrounds and skill sets

E.

The instructor should assign relevant practice and offer positive feedback where
appropriate

While lecturing a group of learners, the instructor moved around the room and paused
several times for emphasis. These actions are:

A.

Appropriate non-verbal communication techniques that help to keep learners focused.

B.

Inappropriate techniques to use during lectures.

C.

 Offensive to the learners and should be avoided.

D.

Inappropriate non-verbal communication techniques that is distracting to the learners.

Which of the following would BEST identify a need for additional explanation?

A.

 Learners' poor evaluation of the course delivery

B.

Learners' promptness to class

C.

Learners' questions and comments

D.

 Learners' evaluation of the course design

E.

Learners' body language

After class introductions the instructor defines objectives and the expected timeline. Some
learners have a different expectation of the class. Which of the following is the BEST
response?

A.

Contact the course designer and ask to send new objectives that meet learner's
expectations.

B.

 Provide resources for learners to go beyond the class objectives.

C.

Ask the learners to design the objectives for the course.

D.

Reconcile any discrepancies between the objectives and the expectations

An instructor arrives at a site with a full day of course material. The contact at the site
informs the instructor that a last minute change has occurred, and the course will need to
be shortened to a half-day. Which of the following should the instructor do FIRST?

A.

Discuss how this violates the contract for the event.

B.

Demand full payment for the day immediately.

C.

Discuss which topics should be covered and which should be cut.

D.

Inquire as to the reason why the course is being cut short.

An instructor has just covered a particularly difficult topic in class. To ensure that the
learners understand the material which kind of questioning would be most helpful?

A.

Higher order

B.

Clarifying

C.

Hypothetical

D.

Closed-ended

Which of the following is a learner oriented method of evaluating the delivery of training?

A.

Group discussion

B.

Feedback form

C.

Videotaping

D.

Peer review

Which of the following is the MOST important issue to consider when identifying the target
audience for a training program?

A.

Potential gains in participant productivity

B.

How much the program will cost

C.

The knowledge and skill of the participants

D.

The type of incentive to provide for completing the training

An instructor noticed that several participants would look away when questions were being
asked while other individuals would continue to answer. Which of the following could the
instructor do to involve all participants?

A.

Stop the class and ask if there were any problems with the instruction of the class.

B.

Pull individuals aside to identify reasons for lack of participation.

C.

Inform the class that everyone needs to participate to pass the class.

D.

Assign small groups and give each a task.