An instructor delivering a class with thirty learners defines acceptable and non-acceptable
behavior at the beginning of the class on the first day. The instructor also requests learners
to be on time. The second day of class a few learners show up late to class. Which of the
following is the BEST course of action to take to resolve this issue?

A.

Start the class and as each late learner comes in, thank them for joining the class.

B.

Wait to start the class until all the learners have arrived and are react to start.

C.

Once all the learners have arrived, remind the learners of all the class policies.

D.

Begin class on time and privately talk with the learners who were late.

A learner shows up for class dressed inappropriately. Which of the following is the FIRST
action the instructor should do?

A.

Take the learner aside and inform the learner of the dress code policy.

B.

Point out the violation of dress code in front of the other learners.

C.

Remove the learner from class until they adhere to the dress code.

D.

Give all the learners a break and address the situation with the point of contact

While facilitating a class an instructor uses a variety of questioning techniques. Which of
the following BEST describes the benefits?

A.

Challenges learners, involves them and helps to monitor their progress.

B.

Establishes an environment that supports learning, and maintains focus on meeting
stated learning objectives

C.

Facilitates group dynamics in a positive way, while encouraging respectful interactions.

D.

Keeps the learners engaged as to what is coming next andconveys the importance of
theirknowledge.

Which of the following would an instructor do with a new class to get the learners involved?

A.

Have the learners introduce themselves.

B.

Lecture on the topic and then ask questions about the lecture.

C.

Have the learners stand around and talk to each other.

D.

Give a survey to assess each learner's knowledge

A learner is consistently questioning their performance during a lab activity and needs the
instructor's approval. The instructor observes that the learner is very hesitant to do the lab
steps but completes the work correctly. Which of the following would the instructor do to
BEST aid the learner?

A.

Immediately go back to observe the learner when lab activity is required

B.

Help other learners first then go to the one learner.

C.

Allow time before or after class for the learner to complete the activities.

D.

Reaffirm the correct abilities of the learner

An instructor is preparing a virtual classroom session covering a computer application. The
learners will all be on high bandwidth connections. Which of the following is the BEST
method of displaying the application?

A.

Create a PDF with screen shots and procedural references and make it available for
download.

B.

Create video clips to be shown during the class demonstrating functionality.

C.

Use the screen sharing function of the virtual classroom software to do the
demonstrations.

D.

Take screenshots and display them in the presentation.

An instructor is delivering a course session that has a small amount of content and an
adequate amount of time. Which of the following question types is BEST for this situation?

A.

Closed-ended

B.

Guiding

C.

Open-ended

D.

Hypothetical

While conducting a class the power goes out. After an hour it is restored. Which of the
following would be the BEST method of delivering the remainder of the course?

A.

Condense the remaining topics.

B.

 Reduce the break time for the remainder of the day to catch-up on the missed material

C.

Give the learners home work to do independent study on the missed material.

D.

Have the learners stay late to make-up for the missed course time.

A learner responds incorrectly to an instructor's question. Which of the following is the
BEST response?

A.

The instructor should answer the question in order to maintain the self-confidence of the
learner

B.

Be honest and tell the learner the answer was incorrect.

C.

Thank the participant for trying and desk if someone could help out.

D.

Move quickly to the next question so the learner will not feel embarrassed.

Several learners in a training class are very motivated to help the instructor and other
learners with a project. Other learners in the class seem not motivated to learn about the
project. Which of the following can the instructor do to motivate all the learners?

A.

Take the non-motivated learners aside and inform them they will fail the course without
participation.

B.

Add more visual interest to the course to hopefully motivate all the learners

C.

Focus on the motivated learners and offer them incentives.

D.

Encourage all the learners and pair the motivated learners with the non-motivated
learners.

An instructor asks a class if they understand the material being covered. Which of the
following BEST describes the skill the instructor is demonstrating?

A.

Plan and use a variety of reinforcement techniques during training.

B.

Determine the learners need for clarification and/or feedback.

C.

Evaluate the effectiveness of the training to meet the learning objectives.

D.

Compare learner achievement with learning objectives.

Which of the following would be on an evaluation when seeking feedback concerning
courseware material used during a class?

A.

Design of the courseware materials

B.

Accuracy of the courseware

C.

Cost of the courseware

D.

Instructor's use of the courseware