During a training class, a few aggressive learners continued to dominate the question and
answer sessions. Which of the following is the FIRST course of action for the instructor to
take?

A.

Talk to the learners on break and reprimand them.

B.

Do not make eye contact with these learners when looking for answers.

C.

Ignore the learners so they will know not to answer the questions anymore.

D.

Tell the learners to give other learners a chance.

Which of the following explains why an instructor would use probing questions?

A.

To give learners a chance to think through a possible scenario

B.

To provide concise answers to cover all of the review material

C.

To gain clarity about the learners understanding of the material

D.

To increase participation in the review process and encourage critical thinking

The phrase "I can do this, if they can" represents which of the following forms of
motivation?

A.

Building a model of success socially

B.

Exploitation of personal interests

C.

Using criterion-referenced learning

D.

Utilization of situational awareness

Which of the following can a virtual trainer use to elicit feedback if they host asynchronous
training sessions?

A.

Website links to external websites

B.

Demonstrations during the session

C.

Close-ended questions during the session

D.

Host discussion areas on the website

After completing a block of instruction, several learners have questions on how the material
would apply to their situation. Which of the following could the instructor do to show the
students the relevance of the material? (SelectTWO).

A.

Move on to new material as there is a lot more to cover

B.

Review the content again

C.

Explain that it will become clear later

D.

Solicit the class for relevant stories

E.

Relay anecdotes illustrating the use of the material

An instructor is conducting an online class and notices some learners are less responsive
than others. The instructor wants to ensure all the learners are participating in the class.
Which of the following is BEST accomplish this? (Select TWO).

A.

Send the less responsive learners a private message asking if there are any questions.

B.

Observe the less responsive learners while performing tasks to ensure comprehension.

C.

Ask the class as a whole if there are any questions, encouraging the less responsive
learners to respond.

D.

Ask the less responsive learners direct questions about the subject matter.

E.

Ask each of the learners how the material being presented is relevant to their job.

An instructor has been asked by a customer to conduct a course in two weeks. The course
material being used is outdated. Which of the following is the BEST course of action for the
customer's request?

A.

Inform the customer that updated material is available.

B.

Ask the learners if they want to use the old material or the new material,

C.

Use the present material because the learners will not know the difference.

D.

Modify the material to meet current standards and teach the class.

A participant logs in 15 minutes late for a one-hour synchronous training. Which of the
following would be the leader's MOST appropriate response to the participant?

A.

Ignore the participant completely. They should have logged in on time.

B.

"Welcome! Glad you decided to finally join us today. Since you missed the opening
exercises, you might want to just try back another day."

C.

"Welcome! Please see the assistant to review what was missed."

D.

"Welcome! Let me briefly review the content missed. We are currently on lesson two."

While teaching a course the instructor asks a question and a learner answers the question
incorrectly. Which of the following is the BEST way to respond? (Select THREE).

A.

Inform the learner that they need to research their answer.

B.

Correct the learner's response in a humorous manner.

C.

Ask the rest of the class to provide the correct answer.

D.

Rephrase the question, and wait for the learner to provide the correct answer.

E.

Acknowledge the learner's response and provide the correct response.

F.

Ask the learner to cite a reference for the answer.

The instructor asks the learners for practical examples of how skills they are learning in the
course relate to their jobs. This is an example of the instructor soliciting:

A.

Content expertise

B.

Preferred media

C.

A frame of reference

D.

Delivery methods

During a lecture, learners continuously interrupt by asking each other questions over the
topic. Which of the following should the instructor do to better assist the learners during the class?

A.

Ask each learner to stop disrupting the lecture.

B.

Open opportunities for learners to ask questions.

C.

Have the learners removed from the lecture.

D.

Discontinue the lecture until the learners are quiet

A lecture has been delivered that included a clear delivery of the lab material, a lab
overview, lab instructions and a full participation question and answer succession. Several
learners are having considerable difficulty performing the lab. Which of the following will be
the MOST effective assistance the instructor can offer?

A.

Demonstrate steps for the lab while the learners write them down

B.

Ask an advanced learner to guide this group so they do not fall behind

C.

Patiently reiterate instructions as the questions come up

D.

Focus instructor attention on these learners so they do not fall behind