During a training course an instructor invites learners to discuss how the training will benefit
them. Which of the following BEST describes the skill demonstrated?

A.

Engage learners to obtain input about their personal objectives and expectations

B.

Engage learners to communicate learner performance objectives as indicated by course
design

C.

Engage learners to get their acceptance of the required training objectives and
expectations

D.

Engage learners to determine their prerequisite knowledge of the training course

A trainer becomes aware that the students appear to be laughing quietly during the
presentation of serious technical material. Which of the following actions should the trainer
take?

A.

Inform the student that their actions are inappropriate and they should stop.

B.

Attempt to determine if a word used during training has a different meaning locally

C.

On break, report the behavior to the training center for proper disciplinary actions.

D.

Tell a humorous story to achieve a bigger laugh.

An online exam has just begun in a classroom setting. The instructor notices that a student
has not started the exam and is avoiding eye contact. The student is MOST likely:

A.

Cheating

B.

Confused

C.

Angry

D.

Focused

Which of the following statements describes a good method to motivate learners to ask
questions?

A.

Acknowledge and appreciate all questions asked.

B.

Leave questions for the end of class.

C.

Redirect questions to the other learners.

D.

Call out learners individually

An instructor has become ill and cannot continue a course. A new instructor is brought in,
but has received no knowledge transfer from the previous instructor. Which of the following
is the BEST option to assess the learner's knowledge level quickly?

A.

Proceed with the course at a beginner level

B.

Ask the learners during introductions

C.

Assume all learners' knowledge is equal

D.

Administer a written pre-test

Which of the following question types should an instructor typically avoid?

A.

Viewpoint question

B.

 Open-ended questions

C.

Closed-ended questions

D.

Run-on questions

During an exercise an instructor notices a learner that is avoiding eye contact and not
working. Which of the following actions should the instructor take?

A.

Directly ask the learner during the exercise if there is a problem.

B.

Discreetly go over to the learner and ask if help is needed.

C.

Call on the learner to answer a question.

D.

Ask an advanced learner to assist this learner.

During a synchronous class, a participant is presenting when the participant's dog begins
to bark. Which of the following should the instructor do to BEST eliminate the distraction?

A.

Mute the participant and use private chat to ask if they are ready to proceed

B.

 Laugh audibly and then comment that the instructor's dog also barks during sessions

C.

Allow the distraction to continue until the participant is finished presenting the point

D.

Interrupt the participant mid-sentence and scold the participant

While teaching a class the instructor constantly notices a learner is straining to see the
information on the whiteboard and is looking frustrated. The instructor asked the class if
everyone understands the material, and thelearners confirmed that they all understand the
material. Which of the following can the instructor do to improve the learning opportunities
for the frustrated learner? (Select TWO).

A.

Ask the learner to sit closer to the whiteboard so it can be seen easier.

B.

Approach the learner during lunch to see if the material is being understood.

C.

Ask one of the advanced learners to check on the frustrated learner.

D.

Give the learner homework to see if they understand the lesson.

E.

Call the learner to the front of the class to explain some of the material.

It is obvious that the class is becoming uninterested in the material being taught. Which of
the following is the BEST way to remedy the situation?

A.

Provide more notes on the content.

B.

Provide links to a website with more information on the material.

C.

Provide detailed review of the material.

D.

 Provide tangible rewards for correct answers.

On the first day of a course, the trainer realizes that a friend is taking the course. Which of
the following actions should the trainer take?

A.

Proceed with the course; no additional action is required

B.

Avoid eye contact during the course

C.

Have the friend reschedule their course

D.

During introductions inform the students of the situation

The instructor noticed that a discussion was getting off track and out of control. Which of
the following question types can help the instructor gain control of the discussion?

A.

Open

B.

Clarifying

C.

Closed

D.

Probing