During the start of the class, three of the learners who are competent in the subject matter
inform the instructor that their attendance in the class is due to job requirement. Which of
the following techniques will BEST motivate these three learners to get more out of the
class?

A.

Give the three learners various scenarios about how the acquired knowledge will
increase their effectiveness.

B.

Ask the three learners to share information they have learned from their real life
experiences to the rest of the class.

C.

Ask the three learners to lead discussions and aid the other learners in the class if
needed.

D.

Find out what the three learners know and focus on what they might not know about the
subject matter

An instructor has almost finished discussing a new topic when a learner is observed
making unusual facial expressions. The instructor's BEST response is to:

A.

Determine and apply appropriate motivational strategies for the learner.

B.

Wait and monitor learner progress during training.

C.

Confirm the communication identifies the need for clarification or feedback.

D.

Maintain a consistent behavior with all learners

An instructor receives a graphic that needs to be used as an exhibit in a virtual classroom.
The graphic type is not compatible for use with the virtual classroom software or the
presentation software. The graphic must be shownin the class. Which of the following
should the instructor try FIRST?

A.

Attempt to open the graphic on another computer and use that computer to run the
virtual classroom.

B.

During the class, ask the learners if they are able to open the given file type. If so,
provide the graphic file via email.

C.

Ask the provider of the graphic to provide a compatible file format of the graphic.

D.

Re-create the graphic using another software tool.

During a course an instructor notices that the course content seems to leave out important
but not critical information regarding the subject matter. Which of the following statements
describes the NEXT action the instructorshould take that would be most beneficial to the
current students?
l

A.

Suggest supplemental training resources at the end of class.

B.

Inform the learners of the important information and that it will be added to the course
material in the future.

C.

Purchase additional training resources and incorporate them into the class.

D.

Contact the course designer and recommend adding the additional materia

A company is hosting a major training event which several other companies have been
invited to attend. The instructor is onsite and has already started the training. All of a
sudden, the fire alarm goes off and everyone is instructedto leave the facility. After a 30-
minute delay, everyone is instructed to reenter the building. Which of the following actions
is the BEST way for the instructor to get the training back on schedule?

A.

Keep the learners 30 minutes longer to make up the training

B.

Reschedule the training for another day

C.

Continue the training as scheduled and do not make it up

D.

Adjust the schedule to allow 30 minutes for lunch instead of one hour

A contract trainer is hired to deliver a business writing class for an accounting department
of a large organization. The terminal objective for the class is to decrease the amount of
time workers spend writing the annual report.Which of the following shows how the trainer
might BEST measure the group's improvement?

A.

A trainer should attempt to measure performance on an objective service instead.

B.

Ask the controller what percentage of improvement they think the organization will
experience as a result of the training.

C.

Create a pre-test and deliver it at the beginning of the class and again at the end of the
class.

D.

Create a post-class essay question and assign the essay as a final test of the group's
writing improvement.

A class is working on a lab that requires them to follow lengthy instructions; the instructor
recognizes the pace of the class has slowed significantly and wants to ensure that all
objectives are covered. Which of the following should the instructor do?

A.

Manage the course flow and achieve learning objectives by asking the class to shorten
their breaks and possibly return after a dinner break.

B.

Achieve learning objectives by demonstrating the lab to the class then have them
complete the lab together.

C.

Group all slow learners together and offer extra assistance; have the other learners do
additional labs.

D.

Manage the course flow and achieve learning objectives by making the lab into a
contest awarding a prize for the first three to finish.

Which of the following should a trainer do during a training session if they become
interested in a student and want to learn more about their personal relationships?

A.

Continue to conduct the training session

B.

On a break talk to the student in private

C.

During introductions ask all the students about their personal relationships

D.

Inquire about the student to ensure they are not in a relationship

An instructor has asked the learners to perform a task. If they successfully complete the
task they have demonstrated:

A.

Authentic assessment

B.

Learning

C.

Skill transfer

D.

Active listening

Which of the following questioning techniques is BEST suited to engage learners right after
a lunch break?

A.

Close-ended review questions

B.

Pop quiz with ranking questions

C.

Questions about what they expect to learn next

D.

Probing review questions

An instructor is conducting a three week course for a company. The learners' managers
request the instructor's insight as to how the learners are progressing. The instructor needs
to report to management at the end of each week. Which of the following will BEST show
the progress of the learners as well as justify the instructor's opinion?

A.

A. Invite management to observe the learners in the classroom.

B.

Test the skills of the learners at the end of the course to show if the course objectives
were met.

C.

Perform individual interviews with the learners to ask how they feel their progress is
coming along.

D.

 Deliver a weekly assessment test that validates the improvement of the skills of the learners.

Which of the following describes a high-order question type?

A.

An instructor asks a specific student a question.

B.

An instructor tells a fictitious story to illustrate an example.

C.

An instructor asks how many steps are in a process.

D.

An instructor asks learners to compare and contrast two elements