An instructor is teaching a class and is constantly getting interrupted by a learner that is
familiar with the subject. The learner's interruptions are starting to affect the class's ability
to learn. Which of the following would be the FIRST action that the instructor could take to
resolve the issue?

A.

Have one of the other learners inform the disruptive learner that they are affecting
everyone's ability to learn.

B.

Firmly tell the learner they are disrupting the class in front of the entire class.

C.

Pull the learner to the side and let them know they are distracting the class.

D.

 Ignore the learner's comments and continue to teach the material

Which of the following is a reason that none of the learners respond to a trainer's closedended
question?

A.

Learners may not know the answer to the specific question.

B.

The question was not directed to a specific student to answer.

C.

The trainer is pausing too long for a response.

D.

 Closed-end questions do not require answers.

Which of the following methods should be used to positively motivate students in a
mandatory training session?

A.

 Create empathy with the students by stating you do not want to be there either.

B.

Allow students to determine their break times to provide them a feeling of control.

C.

Rush through the material so that the class ends early.

D.

 Inform students that their participation in the class will be evaluated and reported.

An instructor is delivering a computer training course. Which of the following is the BEST
method for delivering the lecture that includes a presentation?

A.

Stand in front of the projector at the front of the classroom.

B.

Sit at a desk at the back of the classroom to watch all of the learners.

C.

Sit behind a computer terminal in the front of the classroom.

D.

 Stand off to the side of the presentation screen at the front of the classroom.

An instructor is presenting a technical class through a virtual classroom. The instructor
provides an essay question for the learners to verify the comprehension of the topic and
asks for the answers to be posted to the instructor in private chat. After a few minutes,
learners begin sending in their answers and all the responses are identical. Which of the
following methods of evaluation would have been BEST to utilize in this situation?

A.

Various questions to each learner individually

B.

Ask probing questions to individual learners

C.

 Use an online multiple choice exam

D.

Perform a survey of the class and the understanding of the topics

After several discussions, a client is insisting that a training course be cut from two days to
just one. Which of the following is the BEST way to proceed?

A.

Adjust the material as necessary

B.

Delay the course until other arrangements can be made

C.

Cancel the course

D.

Make no adjustments to the material

After evaluation of the course content, a section of class is not needed for this audience.
Which of the following is the BEST solution?

A.

Teach the course as it was designed by the development team.

B.

Remove the content and expand on other objectives.

C.

Explain the need for the content to the organization.

D.

Replace the content with an unwritten topic.

During a lecture an instructor constantly paces about the room making noise with a set of
keys. Which of the following skills has the instructor failed to demonstrate?

A.

Content expertise

B.

 Proper use of non-verbal communication

C.

Proper use of communication and presentation skills

D.

A comfortable learning environment

A trainer has included a long, high-resolution video to clarify a topic. The video did not work
well at several locations due to bandwidth issues. Which of the following is the BEST
alternative?

A.

Continue using the video because it works at other locations

B.

Use a few photos discussing what was covered by the video

C.

Provide a link to download the video before viewing

D.

Include the topic in the outline but skip over it in class

An instructor is using an example where the students are contractors for an organization
and have been brought in to perform a specific task. The instructor then begins to question
the students regarding the example. This isusing which of the following questioning types?

A.

 Clarifying

B.

Probing

C.

Closed-ended

D.

Hypothetical

Which of the following questions is more likely to require students to think through the
answer?

A.

From the list on the board, which did we discuss first?"

B.

"What are the causes of …?"

C.

 "Yes or no…?"

D.

Which do you like better…?"

An instructor has a learner in the class that is struggling with the subject matter being
presented. The instructor notices the learner making facial expressions. Which of the
following will MOST likely help the learner with the material?

A.

Go to the learner privately and ask if there are any questions to clarify the material.

B.

Ask the learner in front of the class why they do not understanding the material.

C.

Make note of the learner's facial expressions, continuing on with discussing the topic to
see if they later understand the subject.

D.

Ask the learner to come forward and demonstrate the information that was just
presented.