A manager has assigned a group of learners to take a course. All of the learners are
familiar with the course topics. A new student arrives after lunch on the first day and
informs the instructorthat they are a new-hire and are not familiar with the course topics.
Which of the following BEST describes the step the instructor should take?

A.

Remove the student from the class so they do not disrupt their co-workers.

B.

Pair the non-experienced student with an experienced student for assistance.

C.

Give the student additional resources for independent study.

D.

. Assess the entire group to determine where additional assistance is needed.

In delivering a course for adult learners it is essential to:

A.

Keep the course content brief so the learners can remember the materials.

B.

Test participants throughout the learning experience,

C.

Have the learners repeat back key concepts of the training to the instructor.

D.

Emphasize how the learning can be immediately applied to their jobs.

An instructor perceives that a learner is continually flirting with the instructor during class.
Which of the following should the instructor do to reduce the distraction level caused by the
learner?

A.

Remove the learner immediately from the class. Report the behavior to the learner's
manager.

B.

Avoid eye contact and continue with the class. Report the behavior to the learner's
manager.

C.

Move the learner to a more distant location from the instructor. Report the behavior to
the learner's manager.

D.

Discuss the behavior with the learner at a break. Report the behavior to the learner's
manager.

While teaching a class two learners are constantly having difficulties with the material, and
ask the instructor questions after every lecture. They are always the last two to finish any
exercises. Many of the learners start noticing how frustrated the instructor is getting with
the two learners, and comment on how the instructor's gestures are negative towards the
two learners. Which of the following describes the correct non-verbal communication that
the instructor should have in this situation?

A.

Do not respond to the two learners and continue with the class.

B.

Smile and call on the two learners very frequently.

C.

Keep eye contact with the learners and spend time with them after class.

D.

Speak louder to the two learners when explaining.

When delivering a class for a group that contains primarily kinesthetic learners, it is
important to:

A.

 Let each participant tell their own story about how they have applied the course content.

B.

Share many examples of how the content should be used.

C.

Allow for sufficient practice time.

D.

Have the participants brainstorm ideas for content application

The instructor is teaching a class in a very large room and is utilizing a projector to show
the class the equipment being taught. Several of the learners seated in the back report they
are not able to see the presentation. Which of the following is the BEST solution to the
problem?

A.

Ask the learners to rotate chairs once they see the presentation.

B.

Move to a smaller room so that all learners can be close to the presentation.

C.

Tell the learners that the presentation will be available after class.

D.

 Print out hand-outs of the slides for the learners.

With a class of visual learners, which of the following methods is BEST to keep the learners
involved? (Select TWO).

A.

Have the learners memorize the directions.

B.

 Have test questions or directions read aloud.

C.

 Distribute written directions or write them on the board.

D.

Use flow charts and diagrams for note taking.

E.

Teach by lecture and break the learners into study groups.

A learner is having difficulty completing a particular lab exercise. Which of the following can
the instructor do FIRST to help the learner complete the exercise?

A.

Ask the learner why they are having so much trouble with the lab.

B.

Verify the learner's steps; guide the learner through the next uncompleted steps by
using encouraging words.

C.

Ask the learner to watch as the instructor completes the exercise first, and then reset the
exercise so the learner can complete it.

D.

Quickly create a task list on a whiteboard providing more clear step-by-step instructions
for the whole class to use.

During the start of a class an instructor uses jargon and acronyms that are familiar to most
of the learners and that are part of the course content. Which of the following BEST
describes what the instructor is doing?

A.

The instructor is establishing credibility and using appropriate communication skills.

B.

The instructor should avoid using jargon and acronyms before explaining them because
it could confuse the learners.

C.

The instructor is establishing credibility but is not using appropriate communication
skills.

D.

By using jargon and acronyms the instructor is being arrogant and showing off their skill
level in the subject matter.

A contract trainer is delivering a customized course at a client site. In each of the last two
sessions, the client has noted that the material contains incorrect information regarding
several products. The client now noticesthat the mistakes are still in the material. The
trainer has mentioned this problem twice to the development team and is frustrated. The
BEST option for the trainer is to:

A.

Create supplemental handouts with the correct product information.

B.

Call the manager of the development department and emphasize the department's
incompetence.

C.

Tell the client to take personal responsibility to ensure the mistakes are corrected.

D.

Skip delivering that portion of the course until the material is updated.

Which of the following statements BEST describes 'synchronous training' when discussing
Internet learning technologies?

A.

Synchronous training refers to training delivered to a participant group of varied genders
at the same time.

B.

Synchronous training refers to training delivered to a geographically dispersed group of
participants at the same time.

C.

Synchronous training refers to training delivered by a skilled instructor using various
collaboration tools at different times.

D.

Synchronous training refers to training delivered in any classroom setting where all
participants are collaborating at the same time.

A learner asks a question that the instructor did not understand. Which of the following
should the instructor do?

A.

Ask the learner to hold the question until a break and then discuss the question.

B.

Ask the learner to rephrase the question.

C.

Ask the class to rephrase the question.

D.

Ask the learner to research the answer and share their findings with the class.