An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into
a conference room that contains one large table and twelve chairs. There are no visible
outlets in the room. Which of the following should the instructor do?

A.

Request assistance to locate outlets or for an extension cord to be run into the room.

B.

Instruct the learners at the beginning of the class that laptops will not be used in the
course.

C.

Run the class on battery power using the laptops as minimally as possible.

D.

 Select a different room that accommodates twelve learners and has visible outlets.

An instructor arrives at a remote classroom site about an hour before class begins only to
find the wrong student material (e.g. books) has been shipped. Which of the following is the
BEST course of action for the instructor to take?

A.

Contact the publisher/vendor to receive permission to reproduce the first day's
materials.

B.

Cancel the class as the right material has not arrived.

C.

Contact the site administrator about dismissing the class for the day and compress the
material into the remaining days.

D.

Use past material from another course for the first day and catch up during subsequent
days.

Right after a break in a classroom setting, a learner asks for a broader explanation of the
last topic discussed. After a more detailed explanation, the learner states, "I'm still not
seeing that." Which of the following should the instructor do to bring clarity to the topic?

A.

Use a whiteboard or flip chart to draw a graphic that illustrates the concept.

B.

Redirect the question to the class using active listening.

C.

 Ask the learner to remain after class to discuss the concept further.

D.

 Ask the learner. "Which aspect can I help explain further?"

An internal instructor is completing a review of the first draft of a new sales course. The
instructor notices that participants will be asked to implement new job responsibilities as
part of the course. The instructor also knows that this change has not been announced,
and is not aware of any plans for the announcement. Which of the following is the BEST
course of action for the instructor to take?

A.

Ask the sponsors of the program to release an employee communication plan regarding
the changes

B.

Develop a plan for how to overcome the likely resistance in the classroom.

C.

Talk to a few employees who will be attending the session to get their take on the
changes.

D.

Continue to prepare for the course as planned.

Which of the following is the BEST benefit of allowing time for introductions at the
beginning of class?

A.

Ease tensions associated with many courses.

B.

Enhances the instructor's technical competency.

C.

Helps to determine team building groups.

D.

Determines the class objectives

The learners in a class have limited knowledge and experience with the material being
presented. The instructor wants to ensure the learners are paying close attention. Which of
the following will accomplish this task?

A.

Use closed-ended questions to not intimidate any of the learners.

B.

Use interesting questions to make the material significant.

C.

Tell them that their performance will be reported at the end of the session.

D.

Change the course to all labs so learners stay focused

When providing instruction to a culturally diverse group it is important to: (Select TWO)

A.

Remain open to ideas that may differ from the instructor's ideas.

B.

Limit learner dialogue during the course so that the learners do not get confused

C.

Strive to influence the group to adopt a neutral viewpoint.

D.

Value diversity, accept learners as they are.

E.

Break up the learners into cultural groups.

At which of the following times should student pre-class surveys be completed? (Select
TWO)

A.

Prior to a class by the manager of the organization

B.

After signing-up for the class by the training coordinator

C.

Once the class starts by the instructor of the course

D.

Once the class starts by the training coordinator

E.

Prior to signing-up for class by the training coordinator

An instructor is preparing to deliver a hands-on lab course. The client provides material and
asks the instructor to develop a method to determine the skill increase from the course.
Which of the following should the instructor prepare?

A.

A pre-class and post-class assessment

B.

A verbal quiz to be given at the end of each course topic

C.

A comprehensive lab that incorporates all of the skills taught in the course

D.

A written exam to be given at the completion of the course

An instructor is teaching a week long course. One of the learners has not had as much
exposure to the course material as the other learners. Which of the following describes how
the instructor should handle the situation?

A.

Give the learner additional homework to raise their competency level

B.

Adjust the instruction to meet the needs of the learner while ensuring that all learning
objectives are met

C.

Excuse the learner from the class and have them check with their supervisor to determine if they had been assigned to the class in error

D.

Administer a pre-test to all learners to see where the learners are ranking with the
objectives

During a tedious technical exercise the instructor notes that the learners are nervous and
apprehensive about starting. Which of the following should the instructor do?

A.

Reassure everyone that they will perform well and monitor their progress on a more
personal basis.

B.

Give the learners extra time to complete the exercise.

C.

Present the lecture portion again to reinforce the exercise and then follow up with a
question and answer session.

D.

 Tell a humorous story to make the learners feel more comfortable during the exercise.

When an instructor is unsure whether or not participants comprehend course content, it is
BEST to:

A.

Ask the learners to demonstrate key course learning points

B.

Have the learners repeat the learning objectives back to the instructor

C.

Ask the group to brainstorm ideas for applying the learning

D.

Give the learners a pop quiz