Explanation:

🆗 A. G Suite Auth ✅
On the Slack Pro plan, single sign-on is limited to Google Workspace (G Suite) authentication. This allows members to sign in with their Google credentials, eliminating the need for a separate Slack password. It improves security by centralizing account access and makes life easier for IT by reducing password reset requests. Since the Pro plan does not include SAML-based SSO, Google Workspace is the only identity provider that works natively with this tier.

📄 B. Azure SAML
Azure Active Directory’s SAML SSO requires Slack’s SAML 2.0 integration, which is only available starting from the Business+ plan. The Pro plan cannot connect directly to Azure AD for SSO. Organizations using Azure AD but on Pro would have to authenticate via standard Slack logins or upgrade their plan to gain SAML support, making this option incompatible with the stated plan.

🛡 C. Auth0
Auth0 is a flexible identity provider that supports SAML and OpenID Connect for authentication. However, Slack’s Pro plan does not support SAML integration, which means Auth0 cannot be used for SSO at this level. If Auth0 is a requirement, the company would need to upgrade to Business+ or Enterprise Grid. Without that upgrade, Pro users cannot configure Auth0 for authentication.

🔐 D. Okta
Okta is one of the most popular enterprise identity providers and supports SAML for secure authentication. While it’s a preferred choice for many large organizations, SAML-based SSO is not available on the Pro plan. This means Okta can only be integrated for SSO in Slack starting from the Business+ plan and above. Therefore, it’s not possible to use Okta SSO with Pro without upgrading the plan.

📚 Reference:
Manage session duration

Explanation:

🛡 A. Does the app meet data security policies for your organization? ✅
Security should always be the first consideration when installing a new app, especially one dealing with HR or wellness data. Apps that handle employee personal information may be subject to strict privacy regulations like GDPR or HIPAA. Verifying that the app aligns with your organization’s data security and compliance policies helps prevent data breaches and legal risks. This step usually involves working closely with IT security teams before granting installation approval.

🔍 B. What are the external services or APIs the app is connecting to? ✅
It’s important to understand whether the app sends data to or interacts with external services. If it connects to third-party APIs, those services may have their own privacy, retention, and access policies that need evaluation. Knowing exactly where the data flows and how it’s processed helps determine the potential risk and ensures the app complies with your company’s governance framework before it’s deployed to all employees.

📌 C. Does the app have a valid business use case?
While assessing business justification is important for general procurement, it’s not a core technical security consideration for an App Manager at the point of installation. This decision is usually handled earlier in the process by the requesting department or project sponsor. An app could have a legitimate business purpose but still fail a security review, so security and API evaluation take priority over business justification during technical vetting.

⚙️ D. Does the app connect with your HR system?
Integration with the company’s HR system could be beneficial for syncing data and automating processes, but it’s not a required condition for approving an app’s installation in Slack. The more critical checks involve data protection and system access controls. Even if the app doesn’t directly connect to an internal HR platform, it could still pass review if it meets security requirements and external API vetting standards.

📚 Reference: Slack App Manager Guide

Explanation:

✅ Correct Answer: D. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.

📄 A. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
This option is incorrect because Slack does not allow selective channel history visibility for Slack Connect. Once an external organization accepts an invitation, the full channel history is visible to them. The requester cannot choose to hide past messages—there’s no history “window” setting like you might see when converting a private channel to public. The only control here is to revoke the invitation before it’s accepted.

🔒 B. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
This is inaccurate because by design, Slack Connect shares the entire channel history, both past and future, once the connection is established. Telling a user otherwise could lead to sensitive information exposure if they assume history won’t be visible. While the revoke action is correct, the statement about history is false, which makes this choice misleading and incorrect.

📜 C. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
This is mostly correct because it states the truth about history visibility and the ability to revoke before acceptance. However, it does not include the proactive element of showing the requester how to perform the revocation themselves. In best practice, Slack admins should empower members by guiding them through the process so they can handle similar situations in the future without always relying on admin intervention.

🏆 D. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet. ✅
This is the most accurate and complete answer. It clearly states that all history—past and future—will be visible once the external org joins, ensuring there’s no misunderstanding about potential data exposure. It also offers a practical solution by showing the requester how to revoke the invitation before it is accepted, preventing the unintentional sharing of sensitive information. This both solves the immediate problem and helps the user handle similar issues in the future.

📚 Reference: Slack Connect Channel Invitations

Explanation:

✅ Correct Answer: C. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.

💡 A. Ask the user to log out of the device by clicking End all sessions in their Slack settings.
This is not the most secure choice because it depends on the user still having access to Slack from another device and being able to act quickly. If the device is lost or stolen, there’s a real risk that someone else could access sensitive conversations before the user has a chance to log out. Admins should not rely on the end user in urgent security cases.

🚫 B. Deactivate the user in Slack, and reactivate them once the device is located.
While this method would log the user out of all devices, it is a more disruptive and heavy-handed approach than necessary. Deactivation temporarily removes the user from all workspaces and could interrupt their work unnecessarily if the device is quickly recovered. It also requires extra admin work to reactivate them and restore their permissions. It’s more efficient to simply revoke their active sessions without fully deactivating them.

🛡️ C. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard. ✅
This is the best option because it allows the Org Admin to remotely log the user out of all Slack sessions across all devices instantly, without needing the user to take action. It immediately reduces the risk of unauthorized access to company data if the device is lost or stolen. This method also keeps the user’s account active, avoiding unnecessary disruption once the security risk is resolved.

📢 D. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
This is inefficient in an Enterprise Grid setup, as workspaces are connected under the same organization. It would require coordination with multiple Workspace Owners and could delay the logout process. In urgent security situations like a lost device, direct action from the Org Admin via the admin dashboard is the fastest and most reliable method.

📚 Reference: Slack – Guide to Slack import and export tools

Explanation:

✅ Correct Answer: D. The workspace requires an invitation from the Workspace Admin to join.

💡 A. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
This is incorrect because the new hire’s access issue is not related to being a guest. A Single Channel Guest is a restricted account type meant for limited access, often for external vendors or contractors, not full employees. In this case, the new hire is a full member who should be able to join the External workspace. The root cause is an access restriction based on invitation requirements, not guest permissions.

🚫 B. The workspace requires approval from the external partner for new members to join.
This might sound reasonable given the name “External workspace,” but Slack’s external collaboration (Slack Connect) works differently. In Enterprise Grid, an “External workspace” can simply mean a dedicated workspace for external projects — not one that is owned or controlled by an external company. Therefore, approval from an external partner is not relevant in this context. The join restriction is instead controlled by workspace membership settings.

🛡️ C. The workspace requires the new member to request to join.
Some Slack workspaces do allow members to request to join from the workspace directory, but in this case, the problem is that the join option is not available at all — meaning requests can’t even be initiated. This usually means that open join requests are disabled and access is strictly invite-only. So while “request to join” is a valid Slack feature, it’s not what’s in place here.

🎯 D. The workspace requires an invitation from the Workspace Admin to join. ✅
This is the correct answer because in Enterprise Grid, some workspaces are configured with Invite-Only Membership. This means the “Join” button won’t appear for members unless they receive an invitation from a Workspace Admin or an Org Admin. The fact that the new hire sees the workspace in search but cannot join confirms that it is invite-only, and an admin must manually add them.

📚 Reference: Slack Connect guide: Work with external organizations

Explanation:

Correct Answers:
✅ A. It gives organizations more control over their security policies, including password format requirements.
✅ D. It allows employees to use the same login credentials they already use for other applications.

🔐 A. It gives organizations more control over their security policies, including password format requirements. ✅
This is correct because SAML SSO allows companies to centralize authentication through an Identity Provider (IdP). That means password length, complexity, expiration, and MFA policies are controlled by the organization, not by Slack’s default password rules. For industries with strict compliance or regulatory standards, this control is critical. It ensures all business apps, including Slack, adhere to the same robust security policy without relying on individual users to manage multiple passwords.

🚫 B. It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.
This is incorrect because SAML SSO requires an Identity Provider — such as Okta, Azure AD, or Ping Identity — to authenticate users. Without an IdP, SSO simply cannot function. The idea that SSO “removes the need” for setting up an IdP is a misunderstanding; in fact, the IdP is the foundation that enables SAML authentication to work in the first place.

🚫 C. It is a standard security feature that is available on all of Slack's paid plans.
This is misleading and false because SAML SSO is not available on all paid Slack plans. It is only supported on Business+ and Enterprise Grid plans. The Pro plan does not offer SAML SSO, though it does support Google Auth. This is an important detail for exam purposes, as many questions will try to trip you up on plan availability for security features.

✅ D. It allows employees to use the same login credentials they already use for other applications.
This is correct because SAML SSO enables Single Sign-On across multiple systems. Employees log into the IdP once (e.g., Okta), and that session grants them access to Slack and other corporate apps without re-entering their credentials. This improves the user experience, reduces password fatigue, and lowers help desk ticket volumes for password resets, making it both a security and productivity improvement.

🚫 E. It allows your organization to control the encryption keys to your users' data within Slack.
This is incorrect because controlling encryption keys in Slack is a separate feature called Enterprise Key Management (EKM), available only on Enterprise Grid. SAML SSO only manages the authentication process; it does not give the organization control over Slack’s encryption keys. Confusing authentication with encryption management is a common exam pitfall.

📚 Reference: Slack – Set up SAML-based SSO

Explanation:

✅ Correct Answer:
D. Create a multi-workspace channel between the IT and Internal workspaces.

🚫 A. Create an org-wide channel, and exclude the Contractors workspace.
This is incorrect because an org-wide channel in Slack automatically includes all members of the Enterprise Grid organization. Slack does not provide a native way to exclude specific workspaces from an org-wide channel. If you used this approach, the Contractors workspace would still gain access, which violates the requirement. In this scenario, fine-grained channel sharing via multi-workspace channels is the correct and more secure method.

🚫 B. Create a Slack Connect channel between the IT and Internal workspaces.
This is incorrect because Slack Connect is used to collaborate with external organizations, not different workspaces within the same Enterprise Grid. Both IT and Internal workspaces are already part of the same Slack org, so using Slack Connect here would be unnecessary and technically invalid. Additionally, Slack Connect requires admin approval for external connections, which adds complexity that’s irrelevant to this case.

🚫 C. Create a channel in the IT workspace, and invite members from the Internal workspace as guests.
This is incorrect because inviting members from another workspace as multi-channel guests or single-channel guests is not the recommended way to share a channel internally within Enterprise Grid. Guest accounts are meant for limited access scenarios (like contractors or vendors), and they require specific licensing. Using guests for an entire workspace-to-workspace collaboration is inefficient and violates best practices.

✅ D. Create a multi-workspace channel between the IT and Internal workspaces.
This is correct because multi-workspace channels are designed specifically for collaboration between selected workspaces within an Enterprise Grid org. By creating a channel that’s shared only between IT and Internal, you ensure that Contractors cannot access it. This approach is secure, scalable, and aligns with Slack’s intended design for internal workspace collaboration.

📚 Reference: Slack – Share channels in Enterprise Grid

Explanation:

✅ Correct Answer: C.
Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

🚫 A. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
This approach is not ideal because while using Slack in a browser ensures updates are tied to browser maintenance, it sacrifices performance, offline access, and native OS integration features like system notifications, screen sharing, and app integrations. Also, employees could still fail to keep browsers updated, creating similar risks. It does not meet the security team’s requirement to proactively keep Slack itself always up-to-date without user intervention.

🚫 B. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
Disabling automatic updates directly conflicts with the stated security requirement. Without automatic updates, IT must manually push updates, which creates delays in patching security vulnerabilities and increases operational workload. This also leaves open a dangerous window where outdated clients could be exploited. Modern security policies typically require updates to be applied automatically to maintain compliance and reduce manual oversight.

✅ C. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
This is the best solution because it ensures employees have the full functionality of the Slack Desktop App while also meeting the security team’s requirement to keep all devices running the latest version. Slack’s desktop client supports silent, automatic updates, ensuring rapid patch deployment without user action. This method combines security, productivity, and compliance while reducing the IT team’s workload for app maintenance.

🚫 D. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
While education and communication are valuable, this option relies on employees to take manual action. User-dependent update compliance is historically unreliable, as people often postpone updates due to time constraints or lack of awareness. This approach does not guarantee that everyone will be on the latest version, which could lead to security risks and policy violations.

📚 Reference:
Deploy Slack for macOS

Explanation:

✅ Correct Answer:
D. Connect tools they are already using, like Google Calendar or Box, to Slack.

🚫 A. Show employees how they can request new apps to be installed in Slack.
While this empowers employees to ask for new tools, it does not directly increase day-to-day productivity. The process of requesting apps still requires admin review, approval, and setup, which can take time. Also, without clear guidelines, employees might request apps that are not relevant or that clutter the workspace. This option is more about enabling future possibilities than delivering immediate, measurable productivity benefits.

🚫 B. Train everyone on how to create Slack integrations.
Training every employee to build integrations can be overwhelming, especially for non-technical staff. It requires significant time investment and may distract from primary job responsibilities. While integrations are powerful, they are better handled by IT teams, developers, or power users. Providing this training to all staff is likely to overload them with technical information rather than improve their workflow efficiency in the short term.

🚫 C. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
While fun apps like Giphy can improve culture and engagement, they don’t directly contribute to productivity. In fact, they can become distractions if not managed properly. Slack adoption is more effectively driven by showing how it helps people work smarter, not just how it entertains. While a positive culture is important, the question focuses on productivity, and this choice doesn’t align closely with that goal.

✅ D. Connect tools they are already using, like Google Calendar or Box, to Slack.
This is the most effective approach because it integrates familiar, existing tools directly into Slack, minimizing the learning curve and avoiding information overload. Employees can access files, schedule meetings, and receive important notifications without leaving Slack, streamlining workflows. Since these are tools they already use daily, productivity gains are immediate and adoption is natural. This method also reduces context switching and consolidates work into a single, efficient platform.

📚 Reference:
Slack – Send emails to Slack

Explanation:

✅ Correct Answer:
D. Business+ and Enterprise Grid

🚫 A. Enterprise Grid only
Enterprise Grid does support SAML single sign-on (SSO), but it’s not the only plan that offers it. If your organization chooses this option, it would overlook the fact that the Business+ plan also includes SAML SSO. While Enterprise Grid is designed for very large organizations with multiple interconnected workspaces, many medium-sized businesses can achieve secure SSO without paying for the more expensive Enterprise Grid level.

🚫 B. Pro, Business+, and Enterprise Grid
This answer is incorrect because the Pro plan does not include SAML SSO. While Pro provides features like group calls, unlimited integrations, and message history, SAML SSO is an advanced authentication option available only at the Business+ and Enterprise Grid tiers. Including Pro in this answer introduces an error that could mislead smaller organizations into thinking they could get SAML on a lower-cost plan when they cannot.

🚫 C. Free, Pro, Business+, and Enterprise Grid
This is incorrect because both the Free and Pro plans lack support for SAML SSO. While Free is limited to basic features for small teams and Pro adds more capacity and integrations, neither provides enterprise-grade authentication through SAML. Listing these plans alongside Business+ and Enterprise Grid may cause confusion and result in companies missing necessary security compliance requirements for centralized authentication and identity management.

✅ D. Business+ and Enterprise Grid
This is the correct choice because both of these paid Slack plans support SAML SSO. Business+ is suitable for medium-sized organizations that need advanced security and centralized authentication without the complexity of managing multiple interconnected workspaces. Enterprise Grid is ideal for large enterprises with multiple workspaces that require robust compliance, governance, and advanced security settings. Both plans enable integration with identity providers for secure, consistent sign-on experiences.

📚 Reference: Slack – Manage session duration

Explanation:

As a Slack Workspace Admin at a mid-sized company, your goal is to develop an onboarding strategy that encourages new members to self-start and learn at their own pace. This implies a strategy that is automated, accessible, and allows new hires to engage with resources independently. Let’s evaluate each option in detail to determine the best fit for this requirement:

✅ Option A: Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles (Correct Answer)
Slack’s Workflow Builder is a no-code tool that allows admins to create automated workflows to streamline processes, such as onboarding. By designing an onboarding workflow, you can automate the delivery of resources like webinars (pre-recorded or live sessions covering Slack basics) and Help Center articles (official Slack documentation or custom guides). For example, a workflow could trigger when a new user joins the workspace, sending them a welcome message with links to a recorded webinar on using Slack and relevant Help Center articles (e.g., on channel management or app integrations). This approach supports self-starting because new hires can access resources immediately and learn at their own pace by exploring the materials independently. The workflow can be customized to include steps like completing a tutorial, joining key channels, or filling out a profile, ensuring a structured yet flexible onboarding experience.
➡️ Why it’s correct: Workflow Builder enables automation, scalability, and self-guided learning, aligning perfectly with the goal of encouraging new hires to learn independently. It’s also accessible to Workspace Admins on Business+ and Enterprise Grid plans, making it practical for a mid-sized company.
➡️ Additional notes: Workflow Builder can integrate with tools like Slack’s Help Center or external platforms (e.g., Zoom for webinars), and it can include interactive elements like forms to confirm completion of onboarding steps.

Option B: Host a hackathon that allows new employees to learn about building Slack apps
Hosting a hackathon to teach new employees about building Slack apps involves an event where participants collaborate to create custom apps or integrations using Slack’s APIs. While this could be engaging for technically inclined employees, it’s not ideal for general onboarding. A hackathon is time-intensive, requires technical knowledge (e.g., coding or familiarity with Slack’s API), and is typically a group activity with a fixed schedule, which doesn’t align with self-starting or learning at one’s own pace. Additionally, building Slack apps is a specialized skill that may not be relevant for most new hires, who need to learn basic Slack functionality (e.g., messaging, channels, and integrations) rather than app development.
➡️ Why it’s incorrect: A hackathon is not scalable, requires significant coordination, and doesn’t cater to independent learning or the immediate needs of new hires onboarding to Slack.
➡️ Additional notes: Hackathons could be a supplementary activity for advanced users or developers later in their Slack journey, but they’re not suitable for initial onboarding.

Option C: Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack
Creating a custom bot to pair new hires with onboarding buddies involves developing a bot (likely using Slack’s Bolt framework or a third-party tool) to match new employees with experienced ones who provide personalized training. While this approach fosters mentorship and collaboration, it relies heavily on human interaction, which contradicts the goal of enabling self-starting and self-paced learning. New hires would depend on their buddies’ availability and guidance, which may vary in quality and timing. Building a custom bot also requires technical expertise and maintenance, which could be resource-intensive for a mid-sized company. Additionally, this strategy doesn’t inherently provide structured resources like webinars or articles, making it less comprehensive for independent learning.
➡️ Why it’s incorrect: The buddy system is not self-guided, as it depends on another employee’s involvement, and building a custom bot adds unnecessary complexity for onboarding.
➡️ Additional notes: A bot could complement onboarding (e.g., answering FAQs), but pairing with buddies shifts the focus away from self-paced learning.

Option D: Host a Slack 101 training for new hires to onboard them
Hosting a Slack 101 training session involves organizing live or virtual training sessions where new hires are taught how to use Slack. While this can be effective for introducing Slack’s features, it requires scheduling and attendance, which conflicts with the goal of learning at one’s own pace. Live training sessions are typically synchronous, meaning new hires must participate at a specific time, and they may not be able to revisit the content easily unless recordings are provided. This approach also demands ongoing effort from the admin to organize and update sessions, making it less scalable than an automated solution like Workflow Builder.
➡️ Why it’s incorrect: Live training is not self-paced or self-starting, as it requires coordinated scheduling and doesn’t allow new hires to learn independently at their convenience.
➡️ Additional notes: A recorded Slack 101 session could be part of a Workflow Builder onboarding workflow, but a standalone live training doesn’t meet the self-guided requirement.

Summary:
The best strategy is Option A: Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles, as it directly supports self-starting and self-paced learning through automation and accessible resources. Workflow Builder allows you to create a scalable, repeatable onboarding process that delivers webinars (e.g., pre-recorded videos on Slack basics) and Help Center articles (e.g., guides on channels, notifications, or integrations) to new hires immediately upon joining. This approach minimizes admin effort, ensures consistency, and empowers new employees to learn independently. Options B, C, and D rely on synchronous activities (hackathons, buddy training) or require significant human coordination, making them less aligned with the goal.

References:
➟ Slack Help Center: Create a workflow in Slack
➟ Salesforce Trailhead: Slack Admin Basics
➟ Slack Help Center: Slack for new members

Explanation:

For automatic deactivation of members when they leave the company, SCIM (System for Cross-domain Identity Management) integration is required. Here’s why:
✔ SCIM allows the IdP to send deprovisioning signals to Slack when a user’s access is revoked in the corporate directory (e.g., upon termination).
✔ Without SCIM, Slack cannot automatically deactivate users—even if the IdP is used for authentication (SSO).
✔ This is a standard requirement for automated user lifecycle management in Slack.

❌ Why the Other Options Are Incorrect:

A. Incorrect: Access expiration after 90 days is unrelated to automatic deprovisioning. This is a manual or policy-based setting, not tied to IdP-driven deactivation.

B. Incorrect: Workspace Admins/Owners can still be deactivated automatically if SCIM is configured. Their role does not block deprovisioning.

C. Incorrect: A user’s channel membership does not affect deactivation. SCIM will deprovision them regardless of channel activity.

🧩 Key Takeaway:
➝ SCIM is mandatory for automated deactivation.
➝ Slack Plus Plan supports SCIM, but the IdP must be configured to use it.
➝ Without SCIM, admins must manually deactivate users, creating security risks.

ℹ️ Reference:
✔ Slack SCIM Documentation
✔ Slack Plus Plan Features