The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind?
(Choose 2 Answers)
A.
Only one theme can be active at a time, and a theme applies to the entire org.
B.
Themes apply to salesforce classic and to the salesforce mobile app.
C.
Upto 150 custom themes can be created, modified, or cloned from the built-in themes.
D.
Chatter external users see the built-in Lightning theme only.
Only one theme can be active at a time, and a theme applies to the entire org.
Upto 150 custom themes can be created, modified, or cloned from the built-in themes.
Explanation:
When customizing org branding, remember that only one Lightning theme can be active at any moment and that it applies across Lightning Experience (including the mobile app); Classic uses its own styling. Administrators can create, modify, or clone up to 150 custom themes, providing flexibility for testing or seasonal branding updates. Although Chatter External Users and some community users see only certain default branding, this is less a general consideration for org-wide theming than the limits on active themes and creation capacity. Themes do not apply to Classic UI and aren’t limited to just the mobile app.
The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities. Which functionality is preventing the field type from being changed?
A.
Formula fields
B.
Record types
C.
Visualforce
D.
Javascript
Record types
Explanation:
Salesforce prevents changing a picklist to a text field when that picklist is actively used by other metadata. Record types reference picklists to control which picklist values are available for different business processes. If a picklist field is assigned to one or more record types, you cannot change its type until you remove those references. Formula fields or Visualforce pages referencing the picklist would also block changes, but record types are the most common culprit when administrators see the “field is referenced somewhere else” message during a type change. Removing or updating record type assignments allows the conversion to proceed.
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request?
(Choose 2 answers)
A. Web-to-Case
B. Case Escalation
C. Case Queues
D. Email-to-Case
Explanation:
To enable customers to generate cases on their own, Web-to-Case embeds a form on your company website that captures case data directly into Salesforce. Email-to-Case processes inbound customer emails—each email creates a case automatically. Both solutions provide self-service entry points: Web-to-Case for form-based submissions and Email-to-Case for email requests. Case Escalation (B) and Case Queues (C) manage case processing within Salesforce but don’t enable external case creation. By combining Web-to-Case and Email-to-Case, DreamHouse Realty offers customers flexible, self-service options to log warranty issues.
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
A.
Assignment Rule
B.
Case Escalation Rule
C.
Omni-ChannelSupervisor
D.
Formula Field
Case Escalation Rule
Explanation:
Case Escalation Rules automatically monitor case age or inactivity and perform actions—such as sending email alerts—when cases exceed specified thresholds. You can configure an escalation rule entry to trigger two hours after case creation if there’s been no update, notifying the manager. Assignment Rules (A) run only on creation or reassignment, Omni-Channel Supervisor (C) provides monitoring dashboards, and formula fields (D) only display calculated values, not send notifications. Thus, setting up a Case Escalation Rule with a 2-hour escalation interval is the correct approach to alert managers of unattended cases.
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element?
A.
Use the equals operator and {!$GlobalConstant.True} as the value.
B.
Use the equals operator and “High Value Customer” as the value.
C.
Use the contains operator and {!$GlobalConstant.False} as the value.
D.
Use the contains operator and “High Value Customer” as the value
Use the equals operator and {!$GlobalConstant.True} as the value.
Explanation:
In a screen flow, a Decision element evaluates flow variables or record data. For a checkbox field, the value is Boolean, so you must compare it to the global constant representing true or false. Using the equals operator with {!$GlobalConstant.True} correctly tests whether High_Value_Customer__c is checked. The “contains” operator isn’t appropriate for Boolean values, and you should not use the literal field label (“High Value Customer”) in the decision test. Therefore, configure the Decision’s criteria as High_Value_Customer__c Equals {!$GlobalConstant.True} to skip the first screen when the checkbox is checked.
An Administrator supporting global team of salesforce users has been asked to configure the company settings. Which two options should the administrator configure?
(Choose 2 Answers)
A.
Login Hours
B.
Password Policy
C.
Default Language
D.
Currency Local
Default Language
Currency Local
Explanation:
In Company Information, administrators set the Default Language—which defines the baseline UI language for users—and the Currency Locale, which determines number, date, and currency formats as well as default corporate currency. While Login Hours (A) and Password Policy (B) are defined under Security settings, they aren’t part of the Company Information section. Configuring the Default Language and Currency Locale ensures that new users inherit correct regional settings and that multi-currency orgs display values appropriately for global teams.
Northern Trail Outfitters is using one profile for all of its marketing users, providing read only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfil this request?
A.
Permission sets
B.
Organization-wide defaults
C.
Marketing user checkbox
D.
Field-level security
Permission sets
Explanation:
Profiles determine a user’s baseline object and field permissions, and in this case all marketing users share a profile that only has read-only rights on Campaigns. To grant a subset of users additional permissions without cloning or modifying the profile (which could introduce maintenance overhead and inadvertently affect other users), the administrator should use permission sets. A permission set can be created to include “Read,” “Create,” “Edit,” and “Delete” on the Campaign object and then assigned only to those marketing users who require full edit access. This preserves the existing profile configuration, centralizes the elevated permissions in a reusable permission set, and adheres to Salesforce’s best practice of granting least privilege and avoiding profile proliferation.
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case?
(Choose 3 answers)
A. Contract
B. Case
C. Ticket
D. Request
E. Account
Explanation:
Salesforce provides a robust set of standard objects to support customer service processes immediately upon org creation. The Account object stores company or household data and is foundational to both sales and service. The Case object is the core record for logging and tracking customer support inquiries. The Contract object allows you to manage service agreements, warranties, and entitlements linked to Accounts. Objects like “Ticket” and “Request” are not part of Salesforce’s standard data model; they would need to be custom objects if required. By leveraging Accounts, Cases, and Contracts out-of-the-box, an administrator can rapidly implement support processes, link service activities to customer records, and track service level commitments without any custom development.
Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?
A. Make Lead Source a dependent picklist to the Opportunity stage field.
B. Configure a validation rule requiring Lead Source when the stage is set to closed won.
C. Change the Opportunity stage field to read only on the page layout.
D. Modify the Opportunity stage a dependent picklist to the Lead source field.
Explanation:
To enforce that the Lead Source field must be populated before an Opportunity can be marked as Closed Won, a validation rule is the most effective declarative approach. You create a rule on the Opportunity object with a formula that checks if ISPICKVAL(StageName, "Closed Won") && ISBLANK(TEXT(LeadSource)). If both conditions are true, the rule fires and displays an error message, preventing users from saving the record until Lead Source is completed. Dependent picklists cannot be built between unrelated fields like Stage and Lead Source, and making the Stage field read-only would prevent legitimate stage changes. Validation rules are designed exactly for enforcing data integrity and business logic during record save.
Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?
A. Stages
B. Splits
C. Queues
D. List Views
Explanation:
Opportunity Splits let you share revenue or overlay team credit among multiple contributors on a deal. By enabling and configuring revenue and/or overlay splits, administrators can define how credit is divided (typically by percentage) among sales reps, product experts, or sales engineers. These splits are reportable and roll up appropriately, ensuring that each team member’s contribution toward the revenue is tracked. Stages, queues, and list views cannot inherently allocate or report fractional credit among multiple users; only the Splits feature directly supports this requirement without custom objects or code. Splits are managed under Opportunity Settings and can be tailored to your sales methodology.
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’s issue. What should the administrator suggest to meet these requirement?
A. Auto-Response Rules
B. Email Alerts
C. Knowledge Articles
D. Assignment Rules
Explanation:
To embed the top five troubleshooting tips directly into customer responses, leveraging Salesforce Knowledge is ideal. When Knowledge is enabled, relevant articles are suggested automatically on Case records via article recommendation, and agents can insert article links or article content into email templates or the case feed. By tagging and organizing troubleshooting tips as Knowledge Articles, the system can surface the most relevant ones based on case keywords or categories. Auto-Response Rules and Email Alerts handle routing or sending notifications, but they don’t embed curated troubleshooting guidance. Assignment Rules route cases to queues or users. Knowledge Articles provide the content repository needed to consistently share the top five tips.
An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader?
A. Add a permission set that allows them to import data.
B. Append their security token at the end of their password to login.
C. Use the Data Import Tool to mass import custom object records.
D. Reset their password and their security token.
Explanation:
When using Data Loader from an IP address that is not whitelisted in Salesforce’s network access settings, users must append their personal security token to their password at login (e.g., mypasswordTOKEN). This token is emailed to the user when they reset it and ensures secure API access. There is no separate “import data” permission set, and although you could reset your password and token together, only the token is appended—resetting your password alone is insufficient. The Data Import Wizard cannot import records to many objects and doesn’t support custom API integration in the same way as Data Loader. Therefore, appending the security token to the password is required to authenticate API calls.
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