UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production. What two action a consultant shall recommend once the load is completed in production?
A. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
B. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
C. Inform the business that data migration is completed and errors resolved in development
D. Raise support case to retrieve a data load report to summarize the data load.
Explanation:
Once the data load is completed in production, it's crucial to analyze and resolve any errors encountered (A) and validate that the data volumes match expectations, including spot checks for accuracy (B). These steps ensure the integrity and correctness of the migrated data in the production environment.References:Salesforce data migration best practices and validation techniques.
An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?
A. Design order capture and order fulfillment flows
B. Design a quoting flow to negotiate price and discount approval process.
C. Design a contract creation and contract renewal flows
D. Design opportunity management flows and convert the opportunity to quote.
Explanation:
To accommodate a request for a negotiated price, designing a quoting flow that includes a price negotiation and discount approval process (B), and managing opportunities with a flow to convert them to quotes (D), are crucial. This ensures that UT can efficiently manage custom pricing requests within the Communication Cloud environment.References:Salesforce CPQ and Sales Cloud documentation on quoting and opportunity management.
UT required bulk ordering to be implemented in communication cloud base to capture order broadband speed to its customer and applying promotions. Which two steps should consultant take to perform the impact assessment for bulk ordering in communication cloud
A. Evaluate the various business scenarios for bulk orders in order design automation for order capture and orchestration
B. Evaluate the various business scenarios for bulk orders in order to access platform governor limits (CPU time, Database utilization)
C. Identify the volume and access feasibility from a platform governor limit perspective (CPU time, Database utilization)
D. Identify the business rules need to be implemented for creation and fulfillment of bulk orders.
Explanation:
For bulk ordering, evaluating business scenarios to design automation for order capture and orchestration (A) and assessing volume and platform governor limits (C) are essential steps. These help understand the impact on system performance and identify necessary optimizations for efficient bulk order processing.References:Salesforce platform governor limits and bulk order processing best practices.
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account. Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create an orchestration plan and define a scenario for each top product offer
Explanation:
To model reusable orchestration for sending notification emails across various top offers, creating a product class assigned to all top-level offers (A) and using product class to decompose each top offer to a specific CFS for notification emails (B) ensure a scalable and maintainable solution. This approach minimizes go-live time and reduces maintenance needs over time.References:Salesforce Industries documentation on product classes, decomposition, and orchestration plans.
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
C. UX experience is the most important. Fully design and validate the UX before designing the integration step
D. Exact data in integration is an input to the ux design. Detailed Design of the integration… can start
Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.
United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.
A. Change of Plan
B. Apply Promotion
C. Modify Order
D. Disconnect and New order
Explanation:
For United Telecom's need to upgrade existing assets to high-speed offerings, the "Change of Plan" MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer's service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.
References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.
Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
A. M:M
B. M:1
C. 1:M
D. 1:1
Explanation:
For modeling routers based on the "access type" (DSL or Fiber), a 1:1 decomposition relationship is appropriate. This ensures that for each internet offer (DSL or Fiber), a corresponding router (DSL or Fiber router) is uniquely associated, allowing for precise matching of technical requirements based on the commercial offer selected.References:Salesforce product catalog and decomposition relationship guidelines.
Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?
A. User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets
B. Users, Consumer Account, Billing Account, Service Account, Contacts, Assets
C. User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets
D. User, Person Account, Billing Account, Service Account, Contacts, Assets.
Explanation:
When migrating B2C customers and their services into Salesforce Communications Cloud, the sequence of entity migration is crucial for maintaining data integrity and relationships. The recommended sequence starts with User and Person Account migration, ensuring that all customer-related information is correctly aligned. Following this, Billing Accounts and Service Accounts should be migrated to set up the financial and service structures. Contacts come next as they are associated with Accounts. Lastly, Assets are migrated as they represent the subscribed products and services. This sequence ensures a smooth transition of customer service data into Communications Cloud.References:Salesforce Communications Cloud migration best practices and data model documentation.
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
•Product must be grouped during decomposition in order to send products to the billing system based on location
•After grouping the ordered items based on location, send the respective codes to same billing system for each location
Which three steps should a consultant take when designing a solution for these requirement?
A. Split the order into multiple order and group order items based on the service location
B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
C. Use the CPQ multisite feature and group the service locations and create orders for each group
D. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
Explanation:
For UC's requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Only Migrate the assets needed when customers are trying to place MACD orders.
C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
Explanation:
For a successful migration of asset records and MACD (Move, Add, Change, Delete) processing, it is essential to consider the volume of assets and the operational continuity. Logical partitioning of large asset volumes with staged migration ensures system performance and data integrity. On-demand migration allows for seamless operations by migrating assets as needed, minimizing system overload and ensuring that the most relevant data is available when required. This approach balances system performance with migration needs.
References:Salesforce Communications Cloud migration strategies and asset management documentation.
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.
A. By automatically balancing order processing tasks across multiple orchestration items
B. By automatically balancing order processing tasks across multiple orchestration queues
C. By automatically queuing the fulfillment request to retry according to predefined retry policy.
D. By automatically queuing the fulfillment request to retry according to fallout analysis report.
Explanation:
Salesforce Industries Order Management's Fallout Management feature can address the issue of stuck order items by automatically queuing fulfillment requests to retry according to a predefined retry policy (C). This functionality helps manage temporary integration failures or delays without manual intervention, improving the overall reliability and efficiency of order processing tasks.References:Salesforce Industries OM Fallout Management documentation.
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
A. Service Account
B. Place
C. Premise
D. Address
Explanation:
Service Account (A) and Place (B) entities in Salesforce Communications Cloud are used to capture location information. Service Account can store service-specific details, including location, while Place can represent physical locations such as sites or premises, making them suitable for capturing site addresses for serviceability checks.References:Salesforce Communications Cloud documentation on data models and location management.
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