Additional Information

Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any
changes to the outsourced staff employment contracts adhere to employment law. The DIT
will review future job descriptions of the transferred staff before the final contract is signed
with the selected service provider.
The service level agreement between MFH and the selected service provider will specify
the type and quality of service required. The selected service provider must follow the
industry standards for providing outsourced services.
MFH has a quality management system which contains a document control procedure for
all its documentation, however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a
formal approval record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels
during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality
Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced
services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual
results from the quality activities.
7. Configuration Item Records will be maintained for each product to describe its status,
version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to
employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of
team members who are involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by
the selected service provider to ensure that they can be achieved.
The service level agreement contains a number of technical terms that are missing from its
glossary of terms.

A.

Obtain agreement from the Director of Facilities Division to add these into the glossary
of terms within the remaining +2 days tolerance.

B.

Raise an issue (off-specification).

C.

Raise an issue (request for change).

D.

No action required.

PRINCE2 proposes 3 levels of Plan, which are they?

A.

Initiation, Project and Stage Plans

B.

Project, Stage and Exception Plans

C.

Initiation, Project and Benefit Review Plans

D.

Project, Stage and Team Plans

Who is responsible for committing user resources to the project?

A.

Senior User

B.

Senior Supplier

C.

Executive

D.

Project Board

Product Summary
A list of customers will be collated. This will use existing information from the Accounts
department about current customers, and existing information from the Marketing
department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast
will be produced to allow the CEO and the Marketing Director to decide whether to continue
with the project. If they decide to continue, they will give the approval to launch the internal
label design competition. Competition rules will be required to communicate details of the
competition to the staff. The chosen label design will then be selected from the competition
entries.
The photos for the calendar must be based on existing photo design ideas available from
the Marketing department. The selected photos will be chosen from these. Monthly
calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)

Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as
additional intonation for this question in the Scenario Booklet, answer the following 5
questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst
photographs are being taken of the engineering staff performing their everyday duties and
operating machinery. Two weeks ago the professional photographer produced the photo
session schedule based on the operational staff schedule. The operational staff schedule is
produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Budgets section?

A.

Amend entry 15 because it should also include the cost of management activities.

B.

Delete entry 16 because timescales should NOT be shown under the heading of
budgets.

C.

Delete entry 17 because the risk budget should be shown in the Risk Management
Strategy.

D.

Add 'Change budget - £500'.

E.

Add 'Cost tolerance - +£6k 1-£6k

The project has a cost tolerance of +5% I ·5%, of which stage 2 has a tolerance of +£45k 1-
£45k.
Lines 1 to 6 in the table below consist of an assertion statement and a reason statement.
For each line identify the appropriate option, from options A to E, that applies. Each option
can be used once, more than once or not at all.

Product based planning focuses on which of the following: 1. Creating product descriptions
2. Identifying activities
3. Creating a Product hierarchy
4. Creating a Product sequence

A.

1, 2, 3

B.

2, 3, 4

C.

1, 3, 4

D.

1, 2, 4

Product Summary
A list of customers will be collated. This will use existing information from the Accounts
department about current customers, and existing information from the Marketing
department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast
will be produced to allow the CEO and the Marketing Director to decide whether to continue
with the project. If they decide to continue, they will give the approval to launch the internal
label design competition. Competition rules will be required to communicate details of the
competition to the staff. The chosen label design will then be selected from the competition
entries.
The photos for the calendar must be based on existing photo design ideas available from
the Marketing department. The selected photos will be chosen from these. Monthly
calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)

Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as
additional intonation for this question in the Scenario Booklet, answer the following 5
questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst
photographs are being taken of the engineering staff performing their everyday duties and
operating machinery. Two weeks ago the professional photographer produced the photo
session schedule based on the operational staff schedule. The operational staff schedule is
produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Planning assumptions section?

A.

No change to entry 8 because this cannot be confirmed until all of the label designs
entries have been received and an assessment made.

B.

Move entry 8 to External dependencies because the label designs are created outside of
the scope of the project.

C.

Delete entry 9 because the photo session schedule should have been approved as part
of stage 2.

D.

Move entry 9 to External dependencies because the photo session schedule is created
by the professional photographer.

E.

Delete entry 10 because the inclusion of different members from the Engineering team
in each photo should be shown in the Product Description for the photos.

Product Summary
A list of customers will be collated. This will use existing information from the Accounts
department about current customers, and existing information from the Marketing
department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast
will be produced to allow the CEO and the Marketing Director to decide whether to continue
with the project. If they decide to continue, they will give the approval to launch the internal
label design competition. Competition rules will be required to communicate details of the
competition to the staff. The chosen label design will then be selected from the competition
entries.
The photos for the calendar must be based on existing photo design ideas available from
the Marketing department. The selected photos will be chosen from these. Monthly
calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)

Product Summary
A list of customers will be collated. This will use existing information from the Accounts
department about current customers, and existing information from the Marketing
department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast
will be produced to allow the CEO and the Marketing Director to decide whether to continue
with the project. If they decide to continue, they will give the approval to launch the internal
label design competition. Competition rules will be required to communicate details of the
competition to the staff. The chosen label design will then be selected from the competition
entries.
The photos for the calendar must be based on existing photo design ideas available from
the Marketing department. The selected photos will be chosen from these. Monthly
calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)


Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as
additional intonation for this question in the Scenario Booklet, answer the following 5
questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst
photographs are being taken of the engineering staff performing their everyday duties and
operating machinery. Two weeks ago the professional photographer produced the photo
session schedule based on the operational staff schedule. The operational staff schedule is
produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Monitoring and control section?

A.

Delete entry 11 because this relates to the monitoring and controlling of the Project
Plan, not the Stage Plan.

B.

No change to entry 12 because this describes how the Project Board will control the
stage. ~

C.

C Move entd12 because the Highlight Reports are deliverables of this stage and should
be shown under Product descriptions.

D.

Delete entry 13 because this is part of the Controlling a Stage process.

E.

Delete entry 14 because the Product Status Account is NOT an ad-hoc report. It is
produced at the end of each stage to identify any variations between planned status,
reported status and actual status of the stage's products.

Which of the following is not part of the composition of a Plan?

A.

Pre-requites

B.

Assumptions

C.

Quality responsibilities

D.

Product descriptions

Product Summary
A list of customers will be collated. This will use existing information from the Accounts
department about current customers, and existing information from the Marketing
department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast
will be produced to allow the CEO and the Marketing Director to decide whether to continue
with the project. If they decide to continue, they will give the approval to launch the internal
label design competition. Competition rules will be required to communicate details of the
competition to the staff. The chosen label design will then be selected from the competition
entries. The photos for the calendar must be based on existing photo design ideas available from
the Marketing department. The selected photos will be chosen from these. Monthly
calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)

Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as
additional intonation for this question in the Scenario Booklet, answer the following 5
questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst
photographs are being taken of the engineering staff performing their everyday duties and
operating machinery. Two weeks ago the professional photographer produced the photo
session schedule based on the operational staff schedule. The operational staff schedule is
produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the External dependencies section?

A.

Delete entry 5 because the new company logo is being delivered by a separate project
and will be detailed in the plans for that project.

B.

Move entry 5 to Plan prerequisites because the new company logo will influence the
label designs.

C.

Move entry 5 to Plan description because the new company logo will be delivered during
stage 3.

D.

Delete entry 6 because the customer details were used in stage 2 to create the
customer list.

E.

Delete entry 7 because it should be shown in the Product Description for the label
design

Drop down the right answer from Column 1 to column 2.