While working in a collaborative, online brainstorming session, team members send private messages to the facilitator about challenges understanding others when they are speaking due to accents and background noises. Which of the following should the facilitator do to overcome the challenges?
A. Instruct the team members to set their speakers to maximum volume and mute their microphones.
B. Require everyone to turn on their cameras and use the same background filter.
C. Encourage the use of the chat and use plain language when speaking.
D. Allow one person to speak at a time after receiving acknowledgment from the facilitator.
Explanation: Using the chat and plain language can help overcome the communication barriers caused by accents and background noises. Chat allows team members to write down their ideas and questions, which can be easier to understand than spoken words. Plain language reduces the ambiguity and complexity of the messages, making them more clear and concise. These techniques can also enhance the participation and engagement of the team members, as they can express their thoughts and opinions more comfortably and confidently.
A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Select TWO).
A. Train users on the proper use of the system.
B. Escalate the issue to the CCB
C. Hold sessions to understand user challenges.
D. Track system usage and report user activity.
E. Log the issue in the project risk register.
F. Create a memorandum of acceptable use.
A PM is working on a strategy to store records. Which of the following dements must be included in this plan? (Select TWO)
A. Data management
B. Issue management
C. Work breakdown structure
D. Document management
E. Communication management
F. Risk management
A project manager is assigned to a multinational project with team members from different continents. Which of the following is the MOST important aspect for the project manager to consider?
A. Resource allocation
B. Communication security
C. Technological factors
D. Cultural differences
Explanation: Cultural differences are the most important aspect for the project manager to consider when assigned to a multinational project with team members from different continents. Cultural differences refer to the variations in beliefs, values, norms, behaviors, customs, and communication styles among people from different countries or regions. Cultural differences can affect how team members interact, communicate, collaborate, negotiate, make decisions, solve problems, manage conflicts, and perform tasks. The project manager should be aware of and respect the cultural differences among team members and foster a positive and inclusive team culture that leverages diversity and promotes trust and cooperation.
A project manager is receiving reports of the actual project expenditures and, based on this information, is making adjustments to the budget. In which of the following phases does this occur?
A. Planning
B. Closure
C. Initiation
D. Execution
Explanation: The execution phase is when the project manager and the team execute the project plan, deliver the project outputs, and monitor and control the project performance. This includes tracking and managing the project budget, scope, schedule, quality, and risks. Making adjustments to the budget based on the actual project expenditures is part of the monitoring and controlling process in the execution phase. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 10: Executing and Closing Projects, p. 263.
During the execution of a project, a project manager wanted to discover how the number of
worked hours was affecting the quality of given tasks. For a two-month period, the following
data was documented:
Average worked hours
Which of the following describes the result?
A. A negative correlation exists between the number of mistakes and the working hours
B. No correlation exists between the number of mistakes and the working hours
C. A low correlation exists between the working hours and the number of mistakes.
D. A positive correlation exists between the number of mistakes and the working hours.
Explanation: A positive correlation means that as the number of worked hours increases, so does the number of mistakes. According to CompTIA Project+, understanding such correlations is crucial for effective resource and quality management.
A PM needs to calculate the progress of the whole project scope for a presentation to the sponsor. Which of the following is the first document the PM should update?
A. Project network diagram
B. Gantt chart
C. Issue log
D. Risk report
A project manager is in the process of evaluating the probability and impact of a risk by assigning numbers such as a monetary value. Which of the following is the project manager using?
A. Monte Carlo simulation
B. Root cause analysis
C. Quantitative risk analysis
D. Risk response analysis
A project manager buys an extended warranty for a set of servers. Which of the following risk management strategies is the manager using?
A. Transfer
B. Avoid
C. Accept
D. Mitigate
Explanation: Transfer is a risk management strategy that involves shifting the responsibility or impact of a risk to a third party, such as an insurance company, a vendor, or a contractor1. By buying an extended warranty for a set of servers, the project manager is transferring the risk of server failure or malfunction to the warranty provider, who will cover the cost of repair or replacement in case of a risk event. This way, the project manager reduces the exposure and liability of the project to the risk, while still retaining some level of accountability and oversight2.
A key stakeholder recommends to a senior developer that a new feature be added. The new feature is not part of the current requirement documentation. Which of the following is MOST likely happening?
A. Scope creep
B. Collecting requirements
C. Decision-making
D. Project change
Explanation: Scope creep is most likely happening when a key stakeholder recommends to a senior developer that a new feature be added that is not part of the current requirement documentation. Scope creep is a term that refers to the uncontrolled expansion or change of a project’s scope beyond its original boundaries or objectives. Scope creep can happen due to various reasons, such as changing customer demands, unclear or incomplete requirements, poor communication, lack of change control, or stakeholder interference. Scope creep can have negative impacts on a project, such as delays, cost overruns, quality issues, or reduced customer satisfaction12
In order to complete a major project deliverable, very specialized resources are required for some tasks. The PM failed to take into consideration during planning that the required resources would be available for fewer hours than required. Which of the following should the PM do first to make schedule changes?
A. Add a new risk.
B. Perform an impact analysis.
C. Escalate to the sponsor.
D. Raise a change request.
Explanation: According to A Guide To Schedule Updating in Project Management, one of the best practices for effective schedule updating is to perform an impact analysis before making any changes to the schedule. An impact analysis helps the project manager to assess the effects of the change on the project scope, cost, quality, risk, and stakeholder expectations. It also helps to identify the best options for resolving the issue and minimizing the negative impacts. By performing an impact analysis first, the project manager can make informed decisions and communicate them clearly to the project team and stakeholders.
A project team gathers weekly to review its progress. Which of the following is the project manager MOST likely to have prepared to ensure team members who are absent remain informed about assignments?
A. Status report
B. Project plan
C. Change log
D. Meeting minutes
Explanation: Meeting minutes should be prepared to ensure team members who are absent remain informed about assignments. Meeting minutes document what was discussed, decisions made, and assignments given during a meeting, providing a record of the team's progress and ensuring absent members are up-to-date. References: CompTIA Project+ Study Guide Section 4.2.2 The project manager should prepare meeting minutes to ensure team members who are absent remain informed about assignments. Meeting minutes are a written record of what was discussed and decided in a meeting. They usually include information such as attendees, agenda items, action items, decisions made, issues raised, and deadlines assigned. Meeting minutes can help to communicate important information to team members who could not attend the meeting and provide a reference for future follow
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