Which of the following would be MOST beneficial to do before a call to ensure all meeting items are addressed and the correct participants attend?
A. Assign action items to attendees
B. Distribute an agenda
C. Email the minutes from the previous meeting
D. Schedule a convenient time.
Explanation: The project manager should distribute an agenda before a call to ensure all meeting items are addressed and the correct participants attend. An agenda is a document that outlines the purpose, topics, and objectives of a meeting. It also includes information such as date, time, duration, location, attendees, and roles. Distributing an agenda can help to prepare the participants for the meeting, set clear expectations, and facilitate a productive and focused discussion12
While in the closing phase of a project, the project manager gathers feedback from stakeholders. Which of the following best describes a benefit of this feedback?
A. It highlights the performance issues of the project manager and team members.
B. It lets the project manager know which stakeholders are allies for future projects.
C. It helps the project manager create a more structured lessons-learned session.
D. It identifies the stakeholders' real opinions about the project.
While working with a contractor, the project manager identified a communication conflict. The contractor did not agree that there was an issue. Which of the following should the project manager and contractor review?
A. Scope of work
B. Request for proposal
C. Vendor rules of engagement
D. Project schedule
A project manager realizes that a project will not be completed on time due to resource constraints. Which of the following actions should the project manager take NEXT?
A. Trigger the contingency plan and communicate with the stakeholders
B. Work with the functional managers to create a work-around.
C. Submit a change request to the change control board.
D. Transfer the risk by hiring a new vendor who was successful on a previous project.
E. Set up an escalation meeting with the sponsor.
Explanation: Submit a change request to the change control board. The project manager should submit a change request to the change control board (CCB) if they realize that the project will not be completed on time due to resource constraints. A change request is a formal proposal to modify any aspect of the project, such as scope, schedule, cost, quality, or resources. A change request must be submitted to the CCB, which is a group of stakeholders who are authorized to review and approve changes. Submitting a change request can help to document the impact of the resource constraints on the project and seek approval for any corrective actions or preventive actions12
A project manager is starting a new project for an international supplier. Which of the following is the first step the project manager should take to initiate the project?
A. Identify project risks and plans to address them.
B. Identify business needs and product descriptions.
C. Create a work breakdown structure for the project.
D. Create a work schedule for the project team to follow.
Following the approval of a change by the CCB, which of the following should a project manager consider next when deploying a new networking device into an existing production environment?
A. Maintenance window
B. Risk assessment
C. Operational security
D. Validation check
Explanation: A maintenance window is a predefined period of time during which planned changes or updates can be performed on a system or network with minimal impact on the users or business operations1. A project manager should consider the maintenance window next when deploying a new networking device into an existing production environment, as it will help to reduce the risk of downtime, disruption, or errors. A maintenance window should be scheduled in advance, communicated to the stakeholders, and aligned with the change management plan2.
In a functional organization, a project has been completed successfully. Which of the following actions would the project manager MOST likely perform?
A. Assemble a new project with existing resources.
B. Obtain the final report from release management.
C. Notify the functional manager that resources are released.
D. Allocate resources in a different project
Which of the following communication tools would a project manager use to broadcast information without being assured the information will be received?
A. Telephone
B. Videoconference
C. Face-to-face
D. Email
Explanation: Email is a communication tool that allows the project manager to send information to one or more recipients without requiring immediate feedback or confirmation of receipt. Email can be used to broadcast information that is not urgent or critical, such as status updates, meeting minutes, or general announcements1, p. 75
A financial manager reports that several employees' allocations from the past month appear to be 200% even though they are only assigned to a particular project. Which of the following could MOST likely be the cause of this issue?
A. A project manager assigned the wrong resources.
B. A project manager did not release the resources
C. A project manager did not remove the system access.
D. A project manager did not provide the project sign-off.
Explanation: A project manager did not release the resources. A project manager not releasing the resources could most likely be the cause of this issue where several employees’ allocations from the past month appear to be 200% even though they are only assigned to a particular project. Releasing resources is a process of freeing up or reallocating any human or material resources that were used for a project after its completion or closure. Releasing resources can help to update the resource availability and utilization records and avoid any conflicts or errors in resource allocation or reporting.
After determining the appropriate maintenance window, which of the following should occur NEXT in the operational infrastructure change process?
A. Implement the change.
B. Approve the test plan.
C. Notify customers.
D. Develop a rollback plan.
Explanation: The project manager should develop a rollback plan next after determining the appropriate maintenance window in the operational infrastructure change process. A rollback plan is a contingency plan that describes how to revert to the previous state of the system or infrastructure in case of a failure or disruption during the change implementation. A rollback plan can help to minimize the impact and risk of the change and ensure business continuity and stability.
A global franchise requests that a company provide a solution to unify its operation worldwide. Additionally, the company would like the solution to provide operation reports in real time without asking the country franchise manager for these reports. Which of the following cloud models would the company suggest to the global franchise?
A. laaS
B. XaaS
C. PaaS
D. SaaS
Explanation: SaaS, or software as a service, is a cloud model that provides on-demand access to ready-to-use, cloud-hosted application software. SaaS is the best solution for the global franchise, because it can unify its operation worldwide by using the same software platform across different locations and devices. Additionally, SaaS can provide operation reports in real time without asking the country franchise manager for these reports, because the cloud service provider manages the data collection, analysis, and presentation in the cloud. SaaS also offers the benefits of scalability, reliability, security, and costeffectiveness for the global franchise. SaaS is different from IaaS, or infrastructure as a service, which provides on-demand access to cloud-hosted computing infrastructure, such as servers, storage, and networking. IaaS is not suitable for the global franchise, because it requires the franchise to manage and maintain its own software applications and data on the cloud infrastructure. IaaS also does not provide operation reports in real time, unless the franchise develops its own reporting tools and processes. SaaS is also different from XaaS, or anything as a service, which is a generic term that encompasses various types of cloud services, such as IaaS, PaaS, SaaS, and others. XaaS is not a specific cloud model that the company can suggest to the global franchise, but rather a broad category of cloud offerings. SaaS is also different from PaaS, or platform as a service, which provides on-demand access to a complete, ready-to-use, cloud-hosted platform for developing, running, maintaining, and managing applications. PaaS is not ideal for the global franchise, because it requires the franchise to develop and deploy its own software applications on the cloud platform, which may be more complex and time-consuming than using a ready-made SaaS solution.
A project manager queries stakeholders to identify the right communication channel to be used during the project life cycle. After reviewing the responses, the project manager reports that 70% of the stakeholders prefer email communication, and the rest prefer face- to-face communication. The project manager should update the stakeholder register with:
A. the preferred sponsor's communication channel.
B. the preferred project manager's communication channel.
C. the preferred reported communication channel.
D. email communication as the preferred communication channel.
Explanation: This answer is based on the best practice of stakeholder management, which is to identify and document the communication preferences of each stakeholder or stakeholder group12. The project manager should update the stakeholder register with the information gathered from the stakeholder analysis, which includes the preferred communication channel for each stakeholder3. The preferred reported communication channel reflects the majority preference of the stakeholders, as well as the minority preference of the face-to-face communicators. The project manager should use this information to plan and execute effective communication throughout the project life cycle4. References = CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, Stakeholder Register in Project Management1, What is a Stakeholder Register?2, How to Develop a Stakeholder Register3
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