How can an administrator synchronize licenses from the production org when preparing a sandbox for development?
A. Use a custom shell script
B. import a Change Set
C. Export a Change Set
D. Run the Match Production Licenses to Sandbox without a Refresh tool in Setup
Explanation:
The best way for an administrator to synchronize licenses from the production org when preparing a sandbox for development is to run the Match Production Licenses to Sandbox without a Refresh tool in Setup. This tool allows administrators to match their sandbox licenses with their production licenses without refreshing their sandbox. This way, the administrator can ensure that the sandbox has the same number and type of licenses as the production org, and avoid any license-related issues when developing or testing in the sandbox. Verified References: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_licenses.htm &type=5
A company’s sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?
A. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel
B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel
C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
D. Modify the compact layout on the Credit Memo object
Explanation:
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm &type=5
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
A. Created
B. Active
C. Drafted
D. New
E. Open
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by OrderManagement.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5
The Ensure Funds process works on which setof Order Items?
A. Only the items with a status of Waiting Payment
B. Only the items on the Fulfillment Order passed into the Ensure Funds method
C. All Items within a delivery group
D. All Sales Order Items
E. Only the items passed into the Ensure Funds method
Explanation:
The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm &type=5
An admin wants to deploy certain pages in Order Management to approved mobile devices. Which two steps are the recommended approach for this?
A. Build a custom application on Heroku calling the APIs
B. Install the Salesforce mobile app from Apple Store or Google Play
C. Save the pages with the options of both Desktop and Phone applied
D. Use the mobile publisher to create an app
Explanation:
The recommended approach for deploying certain pages in Order Management to approved mobile devices is to install the Salesforce mobile app from Apple Store or Google Play and save the pages with the options of both Desktop and Phone applied. The Salesforce mobile app is designed for easy data access on the go. You can view Order Management record pages on the mobile app, but you can’taccess its console features, like screen flows. To make a page available on the mobile app, you need to save it with the options of both Desktop and Phone applied in the Lightning App Builder. References: Salesforce Order Management, Mobile App Theme FAQ
Which object record Is created when customer returns a product after fulfillment?
A. Return Order
B. Order Summary Adjustment
C. Fulfillment Order
D. Payment Order Summary
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.html&type=5
A customer applied a 10% off discount when placing an order. What object is created when the discount is applied to the order?
A. Order Discount
B. Order Payment Summary
C. Order Adjustment Group Summary
D. Credit Memo
Explanation:
When a customer applies a discount when placing an order, an order adjustment group summary is created. An order adjustment group summary is a record that represents a modification to the order amount,such as a discount, a surcharge, or a tax. An order adjustment group summary can have one or more order adjustments, which are the individual modifications that are applied to the order or the order items. An order can have one or more order adjustment group summaries, depending on how many types of modifications are applied to the order. References: Order Management Objects, [Order Adjustments]
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?
A. Create an External Data Source in Setup which references the external platform where the Pricebook is held
B. Go to Setup. Order settings, and select Enable Optional Price Books for Orders
C. This is not possible,all Products require a Pricebook Entry
D. Edit the Product page layout to make the Pricebook field not require
Explanation:
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references theexternal platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an ExternalData Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm &type=5
An administrator has created a flow but during testing they encounter an unhandled fault error. Which three can the administrator do to get more details for debugging?
A. Create a fault connector
B. Add a Display Text component which includes {! SFIow.FaultMessage}
C. Add an error node
D. Add a screen node
E. Create an error connector
Explanation:
Three things that the administrator can do to get more details for debugging when encountering an unhandled fault error are:
Create a fault connector. A fault connector is a special type of connector that handles errors that occur in a flow element, such as an assignment, a loop, or an action. A fault connector can route the flow to another element or end the flow with an error message.
Add a Display Text component which includes {! SFIow.FaultMessage}. A Display Text component is a screen component that displays text on a screen element in a flow. The {! SFIow.FaultMessage} is a system variable that contains information about the error that occurred in the flow, such as the element name, error type, and error message.
Create an error connector. An error connector is a special type of connector that handles errors that occur in a screen element, such as invalid user input or required fields being left blank. An error connector can route the flow to another screen element or end the flow with an error message.
Verified References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_component_display_text.htm &type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_error.htm
&type=5
An administrator is attempting to deploy aChange Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?
A. The components in the Change set could not be found within the test org
B. ChangeSets can only be deployed from a sandbox org to a production org, not another sandbox org.
C. The development org has not been approved to upload Change Sets from within the test org
D. The development org and test org are not associated with the same production org.
Explanation:
Two reasons that could cause the issue of not being able to deploy a Change Set from a development org to a test org are:
The development org has not been approved to upload Change Sets from within the test org. To deploy ChangeSets between two sandbox orgs, the administrator needs to establish a deployment connection between them. A deployment connection allows one org to send outbound Change Sets and another org to receive inbound Change Sets. The administrator can create a deployment connection request from the development org and approve it from the test org.
The development org and test org are not associated with the same production org. To deploy Change Sets between two sandbox orgs, they must be linked to the same production org. A production org is an org that contains live data and business processes. A sandbox org is a copy of a production org that is used for development, testing, or training purposes. Sandbox orgs inherit the deployment connections of their source production orgs. References: Deploy Using Change Sets, Deploy a Change Set
Which two practices ate needed for a custom attribute to map into Order Management assumingthe attribute has been created on the necessary objects?
A. The types must match within reason
B. The names must be an exact match
C. The types must be an exact match (i.e. String to String)
D. The names must only contain letters and underscores
Explanation:
Two practices that are needed for a custom attribute to map into Order Management assuming the attribute has been created on the necessary objects are:
The types must match within reason. The data type of the custom attribute in Order Managementmust match or be compatible with the data type of the corresponding attribute in the external system, such as B2C Commerce or B2B Commerce. For example, if the attribute is a string in B2C Commerce, it must also be a string in Order Management.
The namesmust be an exact match. The name of the custom attribute in Order Management must be exactly the same as the name of the corresponding attribute in the external system, including capitalization and punctuation. For example, if the attribute is named “kitItem” in B2C Commerce, it must also be named “kitItem” in Order Management.
Verified References:
https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/OrderManagement/Administration/AdminAttrMgrCustomAttributes.html
How can a user view the information exchanged betweenthe payment platform and the external payment gateways?
A. Navigate to Payments within the setup menu and select the payment platform
B. Check associated debug logs in Debug Logs in setup
C. Check for process exceptions associated with the Order Payment Summary
D. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
Explanation:
The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A PaymentGateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of thepayment transactions, such as the request and response payloads, status codes, timestamps, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm &type=5https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm &type=5
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