A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back-office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor. Which three OmniStudio tools should the consultant recommend to meet these requirements? Choose 3 answers
A. DataRaptor Turbo Extract
B. OmniScript
C. FlexCard
D. Integration Procedure
E. DataRaptor Load
Explanation:
The three tools that should be used in the solution are DataRaptor Turbo Extract, Integration Procedure, and DataRaptor Load. DataRaptor Turbo Extract can be used to retrieve all open cases that have a case type of “network issue” from Salesforce in batch mode. Integration Procedure can be used to orchestrate the data flow between Salesforce and the back-office system, as well as trigger an email to the supervisor after the cases have been submitted. DataRaptor Load can be used to write data to the back-office system using REST or SOAP APIs. OmniScript is not needed for this scenario, as there is no user interface involved. FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.
A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date. In this scenario, how will the calculation engine select which calculation procedure to run?
A. Date modified
B. Priority
C. Sequence
D. Date created
Explanation:
The calculation engine will select which calculation procedure to run based on Priority. Priority is a field on the calculation procedure object that determines the order in which calculation procedures are executed when there are multiple active ones for a given date. The lower the priority number, the higher the precedence. Date modified, Sequence, and Date created are not factors that affect the calculation procedure selection logic.
A company has several customer support departments. Each
department has different case creation processes, but they want to unify
them into a single LWC OmniScript. During the discovery, the consultant
identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers
A. Enable the Save for Later feature
B. Set Enable Cancel in Setup
C. Use Conditional Views on steps for each department
D. Add a Done action that redirects to the support console
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states' condition are true, which state will be displayed?
A. The first state with the highest priority closest to the top of the canvas
B. The state closest to the top of the canvas
C. The first state with a true condition closest to the top of the canvas
D. The state with a true condition that has the highest priority
Explanation:
The state that will be displayed at runtime if two of the states’ condition are true is the state with a true condition that has the highest priority. Priority is a field on the state object that determines the order in which states are evaluated when there are multiple states with true conditions. The lower the priority number, the higher the precedence. The position of the state on the canvas or the order of evaluation does not affect the state selection logic.
Which element retrieves data from a Salesforce picklist in an org?
A. DataRaptor Extract Action
B. Lookup
C. Select
D. Calculation Action
E. Mark this item for later review.
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process. What solution should the consultant recommend to efficiently meet these requirements?
A. Create an Integration Procedure to update contact data with "Chain OnStep" enabled and invoke it from all OmniScripts.
B. Create an OmniScript that uses the reusable property to update contact data and embed it In other OmniScripts.
C. Create an OmniScript to update contact data and invoke it when other OmniScripts complete.
D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as an action.
Explanation:
The solution that the consultant should recommend to efficiently meet these requirements is to create an OmniScript that uses the reusable property to update contact data and embed it in other OmniScripts. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that updates contact data in a consistent way, and then use it in multiple OmniScripts that need to update contact data at different points in the process. This will improve the design and maintenance of the OmniScripts
A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign. Which two FlexCard features should the consultant recommend to meet these requirements? Choose 2 answers
A. Block Element
B. OmniScript Action
C. Interaction Launcher
D. Data Table
E. Flyout Action
What is the purpose of Step elements in OmniScript?
A. Allows the user to input data
B. Groups elements that extract data
C. Enables the use of repeatable blocks
D. Organizes the script into one or more pages
Explanation:
Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step.
The other options are not correct because:
Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.
Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.
Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor. Which two OmniStudio tools should the consultant recommend to meet these requirements? Choose 2 answers
A. Calculation Matrix
B. DataRaptor Transform
C. DataRaptor Extract
D. Calculation Procedure
Explanation:
The two OmniStudio tools that the consultant should recommend to meet these requirements are: Calculation Matrix and DataRaptor Extract. A Calculation Matrix is a tool that can perform complex calculations based on multiple input variables and output values. The consultant can use a Calculation Matrix to look up the unit price using the product code, the grade, size, and then multiply the unit price by a discount factor. A DataRaptor Extract is a tool that can retrieve data from a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Extract to get the product code, grade, size, and discount factor from Salesforce
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered. What FlexCard feature should the consultant recommend to address this issue?
A. Zones
B. States
C. Actions
D. Flyouts
Explanation:
The FlexCard feature that the consultant should recommend to address this issue is Flyouts. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use Flyouts to show some of the data elements and actions that are not essential for the main view of the product information, such as product details, specifications, reviews, etc. This way, the consultant can reduce the clutter on the main FlexCard and improve the user experience
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take. Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers
A. Verify a transaction
B. Request higher limit
C. View credit score history
D. View statements
E. Make a payment
Explanation:
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
• Allow the user to select one or more energy products from a list
• Get current energy usage data from an external system via an API
• Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
A. DataRaptor Post Action
B. Multi-select Input
C. Post to Object Action
D. Radio Input
E. HTTP Action
Explanation:
The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data. An HTTP Action can store the response data in a JSON object for further processing
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