Which of the following API types does SAP recommend to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. RFC

B. IDoc

C. SOAP

D. OData

Which of the following options can be used to determine employees in cases based on conditions? Note: There are 2 correct answers to this question.

A. Input step in the Case Designer

B. Assignment step in the Case Designer

C. Autoflow

D. Routing rules

Which tool can you use to rename the Accounts facet?

A. Page layout

B. Workflow with action type field update

C. Adaptation tool

D. Language adaptation tool

What features are available in the SAP CX AI Toolkit?

A. Predict product availability

B. Draft emails

C. Create knowledge articles

D. Analyze financial reliability

Which of the following master data entities are included in the out-of-the-box package for integration between SAP Service Cloud Version 2 and SAP S/4HANA? Note: There are 2 correct answers to this question.

A. Contacts

B. Equipment

C. Account Groups

D. Maintenance Plan

What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

A. Action

B. Business flow

C. Mashup

D. Custom entity

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. To control validity of the service catalog

B. Service level determination

C. A filter option for the case summary

D. Business role assignment

E. Case responsibility determination

Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to a user

B. Assign a business role to a service organization

C. Assign a business role to an employee

D. Set up the case designer with the assignment step employee

Which of the following actions do you need to perform to receive inbound calls in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Deactivate Live Activity Center.

B. Activate the native CTI.

C. Use a CTI widget to connect the CTI solution.

D. Purchase an additional CTI license.

What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.

A. Maintain the list of values and activate the Multi Value flag.

B. Activate the Multi Value flag in the adaptation mode.

C. Create an extension field with data type Object and data format Code.

D. Create an extension field with data type String and data format Code.

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A. Determination rule

B. Approval

C. Case routing

D. Page layout

Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.

A. Role

B. Title

C. Account team member

D. Contract data