220-1102 Practice Test Questions

739 Questions


Topic 1: Exam Pool A

A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?


A. Deploy a secondary hard drive with encryption on the appropriate workstation


B. Configure a hardened SFTP portal for file transfers between file servers


C. Require files to be individually password protected with unique passwords


D. Enable BitLocker To Go with a password that meets corporate requirements





A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Select two).


A. Examine the event logs.


B. Connect to the network.


C. Document the findings.


D. Update the definitions.


E. Reimage the computer.


F. Enable the firewall.





Which of the following should be documented to ensure that the change management plan is followed?


A. Scope of the change


B. Purpose of the change


C. Change rollback plan


D. Change risk analysis





A department has the following technical requirements for a new application:



The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?


A. CPU


B. Hard drive


C. RAM


D. Touch screen





A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser?


A. Delete the browser cookies and history.


B. Reset all browser settings.


C. Change the browser default search engine.


D. Install a trusted browser.





A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?


A. Run sfc / scannow on the drive as the administrator


B. Run clearnmgr on the drive as the administrator


C. Run chkdsk on the drive as the administrator


D. Run dfrgui on the drive as the administrator.





A technician is troubleshooting a PC because the user has reported strange pop-up windows and computer performance issues. Which of the following actions should the technician take next?


A. Isolate the machine from the network.


B. Scan the system for hidden files.


C. Disable unused ports.


D. Install antivirus software.


E. Reconfigure the firewall.





Which of the following operating systems would most likely be used to run the inventory management system at a factory?


A. Windows


B. Chrome OS


C. Android


D. iOS





Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?


A. gpedit.msc


B. perfmon.msc


C. devmgmt.msc





Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.





A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next? Run an antivirus and enable encryption.


A. Restore the defaults and reimage the corporate OS.


B. Back up the files and do a system restore.


C. Undo the jailbreak and enable an antivirus.





A technician is troubleshooting a Windows 10 PC that is unable to start the GUI. A new SSD and a new copy of Windows were recently installed on the PC. Which of the following is the most appropriate command to use to fix the issue? msconfig


A. chkdsk


B. sfc


C. diskpart


D. mstsc






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