Free 220-1101 Practice Test Questions 2026

Explanation: By documenting the findings, action, and outcomes of issues, the technicians can create a knowledge base that can be used to resolve similar issues in the future more quickly and efficiently. The documentation can also help identify patterns or trends that can lead to preventive measures or root cause analysis. Documenting the issues can also improve communication and collaboration among technicians and users, as well as provide evidence of service quality and performance.

Explanation: To increase the volume on a laptop using only a keyboard, a user can press and hold down the Fn key while pressing one of the function keys (usually F1-F12) that has an icon representing volume up.

Explanation: The error message "Reboot and Select Proper Boot Device" indicates that the computer cannot find the boot device that contains the operating system12. This can happen if the hard drive that stores the operating system is damaged or failed, and the BIOS cannot detect it or read from it23. A failed hard drive can also cause other symptoms such as clicking noises, corrupted files, or slow performance4.

Explanation: A non-volatile memory express (NVMe) solid state drive (SSD) is the best option for an end user who wants to upgrade the hard drive on a laptop and wants one that is fast and shock resistant.NVMe SSDs use flash memory and PCIe interface to achieve high performance and low latency.SSDs are also more shock resistant than hard disk drives (HDDs) because they have no moving parts.Hybrid HDD/SSD combines both technologies but does not offer the same speed or capacity as pure SSDs.A 5,400rpm HDD or a 7,200rpm HDD are slower and less shock resistant than SSDs.

Explanation: Configuring the monitor as an "extended" display will allow the laptop and monitor to show different content. By default, laptops mirror displays, so this setting change enables dual display functionality. This is covered under CompTIA Core 1 exam objectives for managing display configurations and settings.

Explanation: Inkjet printers are the best choice for a small company seeking full-color printing with a minimal initial cost. While they have higher operating costs (due to ink), they are affordable and capable of high-quality color output.
✑ Why Not A (Thermal printer): Thermal printers are not designed for color printing and are typically used for labels or receipts.
✑ Why Not C (Dot matrix printer): Dot matrix printers are outdated, noisy, and do not support full-color printing.
✑ Why Not D (Laser printer): Laser printers have lower running costs but a higher initial purchase price, especially for color models.
CompTIA A+ Exam Reference: Core 2 (220-1102), Section 4.6, printer types.

Explanation: A digitizer is the component in a two-in-one laptop that enables finger-based or stylus input on the screen. It is responsible for converting touch inputs into digital signals that the device can interpret.
✑ Why Digitizer?
✑ Incorrect Options:
CompTIA A+ Exam Objectives References:
✑ 220-1101 (Core 1), Section 1.2 and 1.3: Covers mobile device components, including digitizers and input methods.

Explanation: Asking the user about the symptoms the computer is experiencing is the first step the technician should take when a user reports that a computer has a virus on it. This step helps the technician to gather information and identify the problem before determining a plan of action to resolve it. Running antivirus software, making a backup of the user’s data, or determining a plan of action are not the first steps, but possible actions that can be taken after identifying the problem.

Explanation: A punchdown tool is essential for connecting telephone wires to patch panels, keystone modules, and punchdown blocks, making it a critical tool for installing plain old telephone service (POTS) lines. A toner probe, on the other hand, is used for tracing and identifying specific wires within a bundle, facilitating the correct attachment of telephone lines to their respective terminals. These tools are fundamental for ensuring proper and efficient installation of POTS lines in a client's environment.

Explanation: A public cloud is a cloud computing model that provides services and resources to anyone over the internet. The service that the user uploads a file to is an example of a public cloud service, as it is accessible via a web browser and a client application, allows multiple users to access the file, and is provided by a third party for a monthly fee. A hybrid cloud is a combination of public and private cloud services that share data and resources. Infrastructure as a service is a cloud computing model that provides servers, storage, networking, and software over the internet. Private cloud is a cloud computing model that provides services and resources to a specific organization or group over a private network.