Free 220-1101 Practice Test Questions 2026

849 Questions


Last Updated On : 13-Mar-2026


Topic 2: Exam Pool B

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?


A. Escalate the ticket to a higher level to resolve the email server issue


B. Test a theory to determine the cause of the email server issue


C. Establish a theory of probable cause for the email server issue


D. Create a plan of action to resolve the email server issue





C.
  Establish a theory of probable cause for the email server issue

Explanation: Before attempting to resolve the issue, it is important to first determine the cause or probable cause of the issue, so that a plan of action can be developed. In this case, the fact that the retention policy was updated shortly before users first noticed the issue suggests that this could be the cause of the issue. The systems administrator should investigate this further to determine if this is indeed the cause of the email server issue.

A technician builds a custom computer for a customer, installing a high-end video card that draws 550W at maximum load. After a day of using the computer, the customer notices video loss and a burning smell. Which of the following should the technician troubleshoot first?


A. Video card seating in the PCIe slot


B. RAM overclock configuration in the BIOS


C. ATX 3.0 16-pin connector


D. Chassis fan-speed settings





C.
  ATX 3.0 16-pin connector

Explanation: The ATX 3.0 16-pin connector provides power to high-end graphics cards, and a poor connection could lead to power issues and burning smells.

A technician needs to ensure all data communications on all network devices are encrypted when logging in to the console. Which of the following protocols should the technician enable?


A. SSH


B. LDAP


C. FTPS


D. SMTP





A.
  SSH

Explanation: SSH (Secure Shell) encrypts data communications for secure remote login and management of network devices, ensuring all console connections are encrypted.
✑ Why Not B (LDAP): LDAP is used for directory services and does not encrypt by default.
✑ Why Not C (FTPS): FTPS encrypts file transfers, not console communications.
✑ Why Not D (SMTP): SMTP is used for email transmission, not for securing login sessions.
CompTIA A+ Exam Reference: Core 1 (220-1101), Section 2.7, network security protocols.

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).


A. Identify the location of devices that utilize 2.4GHz.


B. Check to see if the phones are IJTP or STP lines.


C. Test to see if the copper electrical Wires are causing interference


D. Map all of the wireless signals in the restaurant


E. Verify T568B is being used in the wiring closet patch panel.


F. Schedule timed router reboots throughout the day.





A.
  Identify the location of devices that utilize 2.4GHz.

D.
  Map all of the wireless signals in the restaurant

Explanation: The correct answers are A. Identify the location of devices that utilize 2.4GHz and D. Map all of the wireless signals in the restaurant. In order to troubleshoot the issue, the technician should first identify the location of devices that utilize the 2.4GHz frequency, as this can cause interference with the wireless signal. Additionally, the technician should map all of the wireless signals in the restaurant in order to identify any potential sources of interference. Checking to see if the phones are IJTP or STP lines, testing to see if the copper electrical wires are causing interference, verifying T568B is being used in the wiring closet patch panel, and scheduling timed router reboots throughout the day are not necessary steps for troubleshooting this issue.

A technician needs to configure a firewall to enable network printing. Which of the following network ports should be opened? (Select two).


A. 3389 (RDP)


B. 23 (Telnet)


C. 25 (SMTP)


D. 515 (LDP)


E. 631 (IPP)


F. LPT1





D.
  515 (LDP)

E.
  631 (IPP)

Explanation: For network printing, the required ports are typically those used by printing protocols. Port 515 is used by the Line Printer Daemon (LPD) protocol, and port 631 is used by the Internet Printing Protocol (IPP). These ports need to be opened in the firewall to allow print jobs to be sent to and from network printers.

A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?


A. 0


B. 1


C. 5


D. 10





D.
  10

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?


A. mSATASSD


B. M.2NVMeSSD


C. 2.5SATASSD


D. 2.5SASHHD





B.
  M.2NVMeSSD

Explanation: M.2 NVMe SSD provides the fastest data access possible for a laptop. It is a high-performance solid-state drive that connects directly to the motherboard through an M.2 slot.

A technician is installing a new high-end graphics card that uses a 12VHPWR connector. Which of the following is the maximum wattage supported by this power connector?


A. 400W


B. MOW


C. 600W


D. 700W





C.
  600W

Explanation: The 12VHPWR connector can supply up to 600 watts of power, designed for high-end graphics cards.
✑ Why Not A (400W): This is less than the connector’s maximum capability.
✑ Why Not B (MOW): This is an invalid option.
✑ Why Not D (700W): The maximum supported power is 600W.
CompTIA A+ Exam Reference: Core 1 (220-1101), Section 3.4, power supply and connectors.

A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?


A. Check the temperature of the CPU.


B. Update the device driver.


C. Read the event logs.


D. Replace the power supply.





C.
  Read the event logs.

Explanation: When a computer frequently freezes and requires hard restarts, the first step a technician should take, especially when hardware components have not been recently changed, is to read the event logs. Event logs can provide critical insights into what is causing the system to freeze, including errors and warnings that precede the freeze. This information is essential for diagnosing software or operating system issues that might be causing instability. Checking the temperature or updating drivers might be subsequent steps based on findings from the event logs.

Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).


A. 23


B. 25


C. 80


D. 143


E. 389


F. 443





C.
  80

F.
  443

Which of the following should a technician use to terminate an RJ45 port?


A. Cable tester


B. Punch down tool


C. Toner probe


D. Cable stripper





B.
  Punch down tool

Explanation: To terminate an RJ45 port, a technician should use a punchdown tool. This tool is specifically designed to insert and cut (terminate) the wires into a patch panel, keystone jack, or a network surface mount box. The punchdown tool ensures that the wire is properly seated in the terminal block and that the connection is secure. It also trims the excess wire during the termination process, which is not a function that cable testers, toner probes, or cable strippers are designed to perform.

Which of the following commonly uses NFC?


A. Contactless payments


B. loT devices


C. Inventory tracking


D. Tethering





A.
  Contactless payments

Explanation: NFC (Near Field Communication) is a wireless communication technology that is commonly used for contactless payments, mobile payments, and other mobile transactions. It allows two devices to communicate with each other when they are placed in close proximity. Contactless payments commonly use NFC (Near Field Communication). NFC is a wireless communication technology that allows two devices to communicate with each other when they are in close proximity. Contactless payments use NFC to enable customers to make payments by simply tapping their contactless card or mobile device on a payment terminal.


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