220-1101 Practice Test Questions

849 Questions


Topic 2: Exam Pool B

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?


A. Hub


B. Ethernet gateway


C. Wireless access point


D. Router





D.
  Router

Explanation: A router is a device that connects one or more networks, such as a home or small office network, to the internet. It allows multiple devices to share a single internet connection and provides network address translation (NAT) to enable communication between the devices on the local network and the internet. A hub, Ethernet gateway, or wireless access point does not provide this functionality. A router is the most likely device to be used to connect one or more devices to the internet in a SOHO. A router can provide network address translation (NAT), firewall protection, and other features that are important for securing and managing a network.

A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?


A. Duplex


B. Collate


C. Landscape


D. Transparency





A.
  Duplex

Explanation: The user should configure the print job to use the Duplex option, which will print on both sides of the paper and reduce the amount of paper used.

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?


A. HDMI


B. Bluetooth


C. USB


D. Lightning





C.
  USB

Explanation: A USB to 9-pin serial adapter can be used to connect the new computer to the point-of-sale system using a USB port. USB is a common and versatile port type found on most computers. If a technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter and the new computer does not have a 9-pin serial port, an adapter can be installed on the USB port in order to connect to the point-of-sale system. A USB-to-serial adapter can be used to connect a serial device to a USB port on a computer.

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?


A. Reinstall the operating system.


B. Configure a new RAID array.


C. Report the status of the drive and close the ticket.


D. Consider another possible cause of the issue


E. Restore the latest backup of the system





D.
  Consider another possible cause of the issue

Explanation: Since the hard drive appears to be functioning normally, the technician should investigate other potential causes of the issue. This could include checking the BIOS settings, verifying the connections to the hard drive, and testing the RAM. Once these steps have been completed, the technician can then take the necessary steps to resolve the issue.

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?


A. Attempt to reinstall the application


B. Verify the system functionality


C. Test the functionality of the antivirus


D. Complete the final report


E. Determine the source of the installation file.





A.
  Attempt to reinstall the application

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)


A. 2.4GHz has less interference. 5GHz transmits inlower speed.


B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.


C. 2.4GHz has a higher data rate. 5GHz has 23 channels


D. 2.4GHz has Il channels. 5GHz has no data interference


E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth


F. 2.4GHz has a higher bandwidth. 5GHz has lower transmit power





B.
  2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

E.
  2.4GHz has a higher coverage area. 5GHz has higher bandwidth

Explanation: The correct answers are B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections and E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth. The 2.4GHz frequency has a lower data rate compared to 5GHz, but it can penetrate solid objects more effectively and has a higher coverage area. The 5GHz frequency, on the other hand, provides faster data connections and has higher bandwidth, but it has fewer channels and lower transmit power.

A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?


A. 172.15.65.10


B. 175.16.20.3


C. 192.168.1.56


D. 193.167.35.4





C.
  192.168.1.56

Explanation: The IP address 192.168.1.56 is within the private IP address range (192.168.0.0 to 192.168.255.255) and is appropriate for use in an internal network utilizing NAT (Network Address Translation). The other IP addresses provided (172.15.65.10, 175.16.20.3, and 193.167.35.4) are either public IP addresses or not in the private IP range suitable for an internal network using NAT.

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?


A. Use another brand of VGA lo DisplayPort adapter


B. Research the issue further and formulate a new hypothesis to test


C. Ask the user additional clarifying questions regarding the issue


D. Document the action taken and the outcome





C.
  Ask the user additional clarifying questions regarding the issue

Explanation: The technician should ask the user additional clarifying questions regarding the issue. This will help to identify any other potential causes of the issue, such as software configuration or compatibility issues, before attempting any further troubleshooting steps.

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?


A. FTP


B. RDP


C. SSH


D. TFTP





C.
  SSH

A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?


A. Write a knowledge base article in the ticketing software to expedite future Incidents


B. Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.


C. Work with the developer to proactively collect the application logs to identify future errors of this type.


D. Send an email communication to the company about the issue and the steps taken to resolve it.





A.
  Write a knowledge base article in the ticketing software to expedite future Incidents

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?


A. 802.11a


B. 802.11ac


C. 802.11b


D. 802.11g





B.
  802.11ac

Explanation: 802.11ac is the 802.11 standard that supports both 5GHz and 2.4GHz channel frequencies. 802.11ac is the latest wireless networking standard that operates in both the 5GHz and 2.4GHz frequency bands. It provides higher wireless network speeds and better reliability compared to previous standards, such as 802.11a, 802.11b, and 802.11g. The 802.11a standard operates exclusively in the 5GHz band, while the 802.11b and 802.11g standards operate exclusively in the 2.4GHz band.

A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?


A. Impact


B. Inkjet


C. Laser


D. Thermal





A.
  Impact

Explanation: An impact printer is a type of printer that uses a ribbon to produce text and images on paper. If an impact printer is producing faded text and images when printing, it could be due to a worn-out ribbon that needs to be replaced. The technician would need to replace the ribbon on the impact printer to resolve the issue. A ribbon is a consumable component used in impact printers that uses a cloth or plastic strip coated with ink to produce text and images on paper. Examples of impact printers include dot matrix printers and line printers. References: Study Guide Section 4.6 - Printer technologies.


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